Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Tollefson

Rockford

Summary

Dedicated professional with a strong background in customer service and cash management, honed at Benewah Market and Rosauers. Excelled in building customer relationships and enhancing shopping experiences through effective communication and empathy. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated excellence in team collaboration and cash register operation, significantly contributing to workplace efficiency and customer satisfaction.


Overview

8
8
years of professional experience

Work History

Cashier

Benewah Market
11.2012 - 08.2013

The responsibilities of this job included:


  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Curtesy Clerk

Rosauers
07.2005 - 09.2007

During my time working for this job, it took a lot of costumer service experience. I was able to connect and build a strong relationship with my coworkers and my regular customer as well with my boss. We were like a big family and were always there for each other, even if that meant picking up someone else's shift if they were having a bad day or have fallen ill. I really enjoyed working for this market and though I didn't work for them for very long, it was still such a great blessings to have such a great working community.

The Responsibilities of this job included:

  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.

Education

Bachelor of Science - Healthcare Management

South University
Georgia
07-2021

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Customer relations
  • Cash handling and management
  • Cash register operation
  • Professionalism and courtesy

Languages

English

Timeline

Cashier

Benewah Market
11.2012 - 08.2013

Curtesy Clerk

Rosauers
07.2005 - 09.2007

Bachelor of Science - Healthcare Management

South University
Ashley Tollefson