Ashley Toma
Los Angeles,California
Summary
Results-driven customer-centric professional with extensive experience in outside business-to-business technical solutions. Adept at fostering strategic relationships and delivering exceptional customer experiences, particularly within the healthtech industry. Consistently exceeds customer satisfaction goals while enhancing service processes and driving loyalty, contributing to the success of start-up environments.
Overview
9
9
years of professional experience
Work History
Account Executive
Portrait Health
08.2024 - Current
- Partner with independent aesthetic injectors to assess their unique business needs, providing expert guidance on launching their practice with tailored strategies
- Serve as a trusted advisor by leveraging in-depth knowledge of aesthetic medicine trends, products, and best practices, while fostering long-term partnerships that drive sustained business success.
- Develop personalized sales, marketing, and operational solutions that align with each injector's goals, enhancing patient acquisition, retention, and overall revenue growth
Certified Personal Trainer and Owner
AshleyReneeWellness
12.2021 - Current
- Built a subscription based model through Trainerize to engage with and deliver a highly personalized experience with clients
- Executed content creation with Canva and Adobe and promotion through online social media channels to increase brand awareness
- Promoted local partnerships with organizations to expand the network of clients that could access training program
Account Executive
Heads Up Health
07.2023 - 07.2024
- Generated $150k in revenue by providing exceptional client satisfaction, accounting for 80% of incremental revenue
- Developed a go-to-market strategy, creating an efficient framework for prospecting and scaling the sales cycle
- Partnered with product teams to incorporate customer feedback at scale, significantly improving customer retention and satisfaction
Strategic Sales Development Representative
Maven Clinic
02.2022 - 02.2023
- Qualifies new opportunities through high-volume outbound prospecting with over 80 calls per day, focusing on developing consultative and customer-focused benefits solutions
- Conducted qualifying discovery calls, ensuring a positive and informative customer experience
- Achieved highest producing associate of Q2, surpassing goals by 250% with 18 opportunities, demonstrating exceptional customer engagement and satisfaction
Clinical Coordinator
Cerebral
01.2021 - 01.2022
- Liaison between clients and providers delivering the effective administration of treatment plans, coordinating with over 70 clients a day on a one-on-one basis
- Monitored, assigned, and documented patient and clinical care activities through Slack, Zendesk, and EMR
- Consistent top performer exceeding expectations in customer success
Real Estate Executive Assistant
Empire Realty
01.2018 - 12.2020
- Engaged new and existing pipeline of ~500 potential clients, setting and coordinating appointments
- Assisted in managing a client database executing deals from start to finish
- Created and designed marketing material to promote the agency while executing open houses to promote property sales
Retail Sales Associate
Equinox Fitness
01.2016 - 02.2018
- Operated one on one appointments with clients, executed sales on a point-of-sale system
- Exceeded monthly sales projections by 150%
- Participated in community outreach, organizing pop up events to promote sales
Education
Bachelor of Science - Public Health Administration
University of Arizona
01-2020
Certified Personal Trainer and Nutrition Coach -
ISSA
Timeline
Account Executive
Portrait Health
08.2024 - Current
Account Executive
Heads Up Health
07.2023 - 07.2024
Strategic Sales Development Representative
Maven Clinic
02.2022 - 02.2023
Certified Personal Trainer and Owner
AshleyReneeWellness
12.2021 - Current
Clinical Coordinator
Cerebral
01.2021 - 01.2022
Real Estate Executive Assistant
Empire Realty
01.2018 - 12.2020
Retail Sales Associate
Equinox Fitness
01.2016 - 02.2018
Bachelor of Science - Public Health Administration
University of Arizona
Certified Personal Trainer and Nutrition Coach -
ISSA
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