Ashley Tomlinson
Certified Phlebotomy Technician
Knoxville,TN
Summary
●Dynamic and results-driven professional with extensive experience at Lee's Food Mart, excelling in customer service and team leadership. Proven expertise in cash handling and inventory management, consistently enhancing operational efficiency. Recognized for problem solving abilities, and a positive attitude, customer inquiries swiftly and fostering a positive shopping experience, demonstrating adaptability and strong problem-solving skills.
●Diligent Cashier Assistant Manager with comprehensive background in overseeing cashier operations and team management. Managed daily cash flow and trained new employees to ensure seamless store operations. Demonstrated leadership and customer service skills to enhance team performance and customer satisfaction.
●Diligent Medical Receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high volume phone calls and maintain confidentiality while providing excellent patient care and support.
●Skilled Certified Phlebotomy Technician with a keen eye for precision and commitment to patient care. History of performing blood draws and sample handling with care and efficiently. Notable ability to collaborate with healthcare teams and adapt to changing clinical environments. Recognized for technical skills in specimen collection and patient communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate
Meg's Wine and Spirit
05.2014 - 09.2017
●Managed inventory for coolers and assisted customers at the cashier.
●Managed finanical transactions efficiently.
●Resolved customer inquires with precision and speed.
●Delivered prompt and effective customer service.
●Managed customer interactions with efficiency.
Cashier Assistant Manager
Lee's Food Mart #126
05.2011 - 04.2014
●Processed customer transactions efficiently.
●Completed inventory.
●Completed administrative documentation.
●Handled organizational paperwork efficiently.
●Managed and finalized necessary documentation.
Cashier Team Lead
Lee's Food Mart # 407
10.2017 - 04.2018
●Rang up customers and managed inventory accurately.
●Stocked coolers and shelves efficiently.
●Maintained cleanliness of bathrooms and parking lot.
●Oversaw financial transactions.
Cashier Team Lead
Lee's Food Mart #126
02.2008 - 05.2011
●Processed customer transactions efficiently.
●Restocked shelves and maintained inventory.
●Ensured cleanliness of restrooms.
●Prepared food properly.
Medical Receptionist
Farragut ENT And Allergy
02.2004 - 12.2007
●Facilitated efficient patient check-in and check-out processes.
●Ensured precise entry of patient details into electronic databases.
●Managed insurance information and co-pay data accurately.
●Charting/Filing
Education
Graduate Certificate - Certified Phlebotomy Technician
Phlebotomy Training Specialist
Knoxville, TN07.2025
GED -
Tennesse College of Applied Technology
Knoxville, TN06.2020
Diploma - Healthcare
Arbor College School of Massage
Knoxville, TN06.2020
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Team management
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Money handling
- Product restocking
- Cashier training
- Heavy lifting
- Product knowledge
- Payment processing
- Opening and closing procedures
- Workflow coordination
- Coaching and mentoring
- Cash drawer reconciliation
- Transaction management
- Motivational skills
- POS systems
- Adaptability and dependability
- Manager support
- Team collaboration
- Inventory management
- Merchandise stocking
- Shift scheduling
- Policy enforcement
- Cycle counts
- Online order picking
- POS system operation
- POS system
- POS system proficiency
- Deposit preparation
- Fraud prevention
- Loss prevention
- Merchandise zoning
- Merchandising guidelines
- Procedure enforcement
- Report generation
- Transaction approvals
- Upselling strategies
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Empathy and patience
- Customer engagement
- Workload prioritization
- Escalation handling
- Staff motivation
- Performance monitoring
- Basic math
- Workflow optimization
- Data entry accuracy
- Hospitality and accommodation
- Honest and dependable
- Customer assistance
- Reliable and responsible
- Creative thinking
- Cash register operations
- Customer transactions
- Cash handling and management
- Issue resolution
- Cash management
- Cleaning and sanitizing
- Cash register systems
- Active listening
- Upselling
- Employee training
- Adaptable and flexible
- Cash drawer balancing
- Cooperative attitude
- Order taking
- Work task prioritization
- Basic mathematics
- Payment collection
- Relationship building
- Policies and procedures
- Credits and refunds
- Inventory stocking
- Till counting
- Training and mentoring
- Purchase assistance
- Coin and currency counting
- Store merchandise stocking
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Specimen handling
- Order of draw
- Sample and specimen collection
- Capillary puncture
- Patient confidentiality
- Venipuncture expertise
- Infection control
- Data entry
- Geriatric phlebotomy
- Patient flow management
- Quality control
- Diagnostic testing
- Recording data
- Biohazard disposal
- Sample storage
- Documentation management
- Medical records review
- Supply restocking
- Quality control guidelines
- Medical records maintenance
- Hemoglobin testing
- Adaptable approach
- Health education
- HIPAA
- Anatomy
- Proper labeling
- Sample transport
- Therapeutic phlebotomy
- Donor screening
- Sanitation and sterilization
- Phlebotomy tech
- HIPAA compliance
- Specimen preparation
- Patient care
- Patient support
- Paperwork processing
- Medical office administration
- Medical records management
- Medical testing
- Health and safety
- Medical terminology
- Quality assurance
- Emergency response training
- Patient assessment
- Regulatory compliance
- Communication
- Sample labeling
- On-site testing
- Blood transfusions
- Anatomy and physiology
- Venipuncture and capillary puncture
- Process improvement initiatives
- Specimen collection and storage
- Medical records handling
- Blood collection
- Butterfly venipuncture
- Instrument sterilization
- Data confidentiality
- Phlebotomy technician
- Certified in CPR/AED
- Specimen collection
- Sample collection
- Decision-making
- Blood culturing
- Workload management
- Finger stick method
- Phlebotomy technician (PT)
- Glucose screening
- Goal minded
- Sample processing
- Lab reporting
- Standardized testing
- Patient monitoring
- Staff collaboration
- Arterial blood draws
- Appointment scheduling
- Sample and form matching
- Biohazard policy compliance
- Process monitoring
- Stress management
- Fluid intake monitoring
- Front desk operations
- Telephone etiquette
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Reminder calls
- Patient relations
- Records management
- Medical billing
- Electronic medical records
- Letter preparation
- Paperwork coordination
- Medical charting
- Documentation
- Mail management
- Outpatient care
- Proficient in software
- Records maintenance
- Medical billing and coding
- Inpatient care
- Insurance claims
- Inventory oversight
- Account management
- Medical transcription
- Petty cash management
- Patient callbacks
- Typing number wpm
- Typing and filing
- Patient reception management
- Co-payment collection
- Billing support
- Point-of-sale system
- Insurance verifications
- Record processing
- Computer proficiency
- Collaboration and teamwork
- Critical thinking
- Organization and time management
- Documentation and recordkeeping
- Payment scheduling and collection
- Patient billing
- Calendar and appointment management
- Patient referral
- Clerical support
- Data management
- Office coordination
- Electronic recordkeeping
- Patient eligibility requirements
- Patient health information Access
- Clinical support
- Staff leadership
- Medical recordkeeping
- Medical records verification
- Invoice processing
- Documentation review
- Payment plan options
- Claim forms
- Database administration
- Data entry software
- Preparing treatment rooms
- Patient database maintenance
- Epic systems
- Maintaining financial records
- Supply ordering
- Invoice preparation
- Employee scheduling
Certification
- PT - Phlebotomy Technician 7/4/25 -7/24/25
Languages
English
Full Professional
Timeline
Cashier Team Lead
Lee's Food Mart # 407
10.2017 - 04.2018
Sales Associate
Meg's Wine and Spirit
05.2014 - 09.2017
Cashier Assistant Manager
Lee's Food Mart #126
05.2011 - 04.2014
Cashier Team Lead
Lee's Food Mart #126
02.2008 - 05.2011
Medical Receptionist
Farragut ENT And Allergy
02.2004 - 12.2007
Graduate Certificate - Certified Phlebotomy Technician
Phlebotomy Training Specialist
GED -
Tennesse College of Applied Technology
Diploma - Healthcare
Arbor College School of Massage
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