Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Ashley Torres

Cedar Hill,TX

Summary

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Motivated Cocktail Waitress with experience successfully serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of people dynamics.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Precise Cleaner

Precise Cleaning
Dallas, TX
12.2020 - Current
  • Organized and used industrial cleaning products following strict safety procedures.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Server

Pluckers
Arlington, TX
09.2021 - 12.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Checked identification for minimum age for sale of alcoholic beverages.

To-Go Specialist

Texas Roadhouse
Mansfield, TX
01.2021 - 09.2021
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Monitored customer lines at POS and opened additional registers to expedite sale process.
  • Maintained knowledge of current sales and goals for each [Item type], quality compliance and customer experiences.
  • Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all [Type] products are available.

Server

IHOP
Cedar Hill, TX
06.2017 - 01.2020
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Supported needs of many person in wait staff who attended to specific needs of countless customers in restaurant with social relevancy and intentionality.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

High School Diploma -

Cedar Hill High School
Cedar Hill, TX
03.2015 - 03.2019

No Degree - Dental Hygiene

Mountain View College
Dallas, TX

No Degree - Dental Hygiene

Brookhaven College
Dallas, TX

Skills

    Crew Management

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Timeline

Server

Pluckers
09.2021 - 12.2021

To-Go Specialist

Texas Roadhouse
01.2021 - 09.2021

Precise Cleaner

Precise Cleaning
12.2020 - Current

Server

IHOP
06.2017 - 01.2020

High School Diploma -

Cedar Hill High School
03.2015 - 03.2019

No Degree - Dental Hygiene

Mountain View College

No Degree - Dental Hygiene

Brookhaven College

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Ashley Torres