Ashley Torres
Tampa
Summary
Experienced Senior Administrative Professional with a proven track record in effectively managing office operations and providing high-level support to executive management. Recognized for exceptional organizational skills and commitment to maintaining strict confidentiality. Skilled in project setup and coordination, including client and vendor onboarding, as well as ensuring seamless integration of all information into project management software and Salesforce. Successfully improved accounts payable and receivable processes, driving efficiency and accuracy in financial operations.
Overview
19
19
years of professional experience
Work History
Senior Administrative Assistant
Gallagher Bassett Services, Inc.
10.2019 - Current
- Proposal & Project Setups, Project Documentation – Executed Proposals, Contracts, Budgets, 3rd Party Invoices, Ordering Certificate of Insurances, and entering all expenses and mileage.
- End of Month Project Billing and Project Close Out
- Processing all AP Invoices and reviewing Statements, AR Collections.
- Setting up new Client, Contacts and Vendors and inputting all Project and Client information into Salesforce.
- Administrative Duties, data entry, credit card payments, ordering office supplies
- Reviewing employees timesheets before Senior Management Approval.
- Assisting all Project Managers, Senior Management and Accounting Manager.
Administrative Assistant
EE&G Environmental Services, LLC
09.2017 - 10.2019
- Administrative duties, data entry, phone services, AP/AR – processing all invoices, cash/credit card payments, ordering office supplies, creating labels, assisting our Lab Director with all samples and reports
Office Support Specialist
Standard Concrete Products, Inc
06.2016 - 09.2017
- Administrative duties, data entry, entering payroll and submitting payroll before the deadline, purchasing – ordering supplies needed for the construction, a/r - processing all invoices for our corporate office, opening and distributing the mail and packages
Builder Account Representative
Banko Overhead Doors
02.2015 - 06.2016
- Account representative for several builder accounts, assist customers and builders via phone or email in a timely manner, answer calls from our customers and clients with the best knowledge and customer service
- Entered more than 130 detailed orders weekly, analyze builder blueprints, plans, and POs to ensure proper inventory is ordered
- Made sure all warranty calls and orders was processed and assisted Account Payable/Receivable department to match all incoming checks to invoices, assist with entering specialized orders for homeowners and small builders
Field Help Desk Coordinator
Diversified Maintenance Systems
02.2012 - 11.2014
- Verifying employees' hours before payroll deadline, pulling payroll reports and looking for any missing time for our employees
- Communicating with Area Managers, District Managers, RVP's to verify employee hours, store hours and budgets
- Creating and hosting weekly conference calls, creating spreadsheets for our team for knowledge information concerning our field of work
- Attended weekly meetings to discuss our concerns, progress, problems with the field, updating our field regional charts with new managers, District Managers, RVPs and coordinators
- Pulling our weekly Pronto report to see status of our scores of store clients, sending out weekly Pronto emails to managers, pulling reports for each store client and sending emails out to the field when a location has a no show of our staff
- Propane schedules and delivery confirmation for our clients, helping and answering any questions the field needed, mailing out work orders to the field and closing the work orders for Target Corp
- Creating pivot tables to reflect how many work orders came in to how many were open/closed
Office Clerk
Standard Concrete Products
02.2009 - 02.2012
- Performed administrative support and secretarial support for functions for our Human Resources/Payroll Administrator, provided telephone support, assisted with payroll, mail and invoices
- Management support, addressed and resolved general payroll-related inquiries, supported human resources staff with new hire orientations
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities
- Reviewed and confirmed that all final paid hours corresponded with time-sheets, gathered personnel records from all employees
- Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data
- Completed employee employment verifications and unemployment paperwork in a timely manner, coordinated and conducted new hire pre-interviews
- Oversaw inventory and office supply purchases, directed guests and routed deliveries and courier services
- Opened and properly distributed incoming mail, greeted numerous visitors (including customers, clients and vendors) and directed them to the correct employee and/or office
- Maintained a clean receptions area, including lounge and associated areas, organized all new hire, security and temporary paperwork, assisted with data entry
Sales Associate
Children's Place
03.2008 - 02.2009
- Operated a cash register for cash, check and credit card transactions with 100% accuracy, stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies, cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions, identified potential shoplifters and alerted management
- Welcomed customers into the store and helped them locate items, verified that all customers received receipts for their purchases
- Followed merchandising guidelines to present visually appealing displays, answered customer telephone calls promptly and in an appropriate manner
Sales Associate
Limited Too
09.2005 - 03.2007
- Operated a cash register for cash, check and credit card transactions with 100% accuracy, stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies, cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions, identified potential shoplifters and alerted management
- Welcomed customers into the store and helped them locate items, verified that all customers received receipts for their purchases
- Followed merchandising guidelines to present visually appealing displays, answered customer telephone calls promptly and in an appropriate manner
Education
High School Diploma -
A.P. Leto High School
Tampa, FL05.2007
Skills
- Administrative Support Specialist
- Executive Support Experience
- Project Coordination Expertise
- Expert Time Management
- AP/AR Proficiency
- High-Level Multitasking
- Proficient in Microsoft Office
- Document Preparation Efficiency
Timeline
Senior Administrative Assistant
Gallagher Bassett Services, Inc.
10.2019 - Current
Administrative Assistant
EE&G Environmental Services, LLC
09.2017 - 10.2019
Office Support Specialist
Standard Concrete Products, Inc
06.2016 - 09.2017
Builder Account Representative
Banko Overhead Doors
02.2015 - 06.2016
Field Help Desk Coordinator
Diversified Maintenance Systems
02.2012 - 11.2014
Office Clerk
Standard Concrete Products
02.2009 - 02.2012
Sales Associate
Children's Place
03.2008 - 02.2009
Sales Associate
Limited Too
09.2005 - 03.2007
High School Diploma -
A.P. Leto High School
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