Ashley Torres
New Britain,CT
Summary
Seeking a challenging but rewarding position. My characteristic and quality are:
- Well rounded in customer service
- Detail Oriented
- Organized
- Hands on
- Willing to learn
- Hard Working
- knowledgeable
- Dedicated worker
Overview
2026
2026
years of professional experience
Work History
HVAC Technician
Nero Heating and Air Conditioning
06.2022 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Filled out detailed work orders for each job completed.
- Traveled to job sites for both scheduled and emergency appointments.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Security Guard
Investigative Consultants LLC
09.2020 - 01.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Guard
Westech
04.2019 - 09.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Waitress
City Point Kitchen
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
No Degree - HVACR - Certificate
Lincoln Technical Institute
200 John Downey Dr, New Britain, CT,0605102-2022
High School Diploma -
New Haven Adult Education Center
580 Ella T Grasso Blvd, New Haven,CT,0651905-2018
Skills
- Customer service
- Electrical wiring
- Technical troubleshooting
- Strong multitasking
- Certified HVAC technician
- Team collaboration
- Cooling systems maintenance
- Cleanliness
- Gas furnaces
- Attention to detail
- EPA regulations
- Cash handling
- Quality-focused
- Handling complaints
- Payment processing
- Time management
- Supply restocking
- Leak checks
- Organized
Timeline
HVAC Technician
Nero Heating and Air Conditioning
06.2022 - Current
Security Guard
Investigative Consultants LLC
09.2020 - 01.2022
Security Guard
Westech
04.2019 - 09.2020
Waitress
City Point Kitchen
No Degree - HVACR - Certificate
Lincoln Technical Institute
High School Diploma -
New Haven Adult Education Center