Ashley Torres

• Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
• Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
• Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
• Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
• Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
• Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
• Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
• Streamlined order assembly by effectively organizing completed dishes and coordinating with kitchen staff during peak hours of operation.
• Washed hands regularly throughout shift to comply with safety and sanitation protocol.
• Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
• Maintained up-to-date knowledge of health and safety protocols, ensuring compliance and protecting all stakeholders.
• Addressed and resolved customer complaints with empathy and professionalism, restoring customer satisfaction.
• Coordinated effectively with kitchen staff to prioritize urgent orders, improving overall service speed.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Seated patrons based on guest preferences and seating availability.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.
• Provided patrons with estimated waiting times during peak service hours.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

I house/pet sat for them twice. It was about a week, June 23rd to July 1st, and then another week September 2nd to the 9th. Two of their four pets took medication and eye drops. I had to help one dog when he had a seizure, but thankfully, he was ok afterwards.

• Communicated with homeowner via phone or text.
• Fed and walked pets, cleaning up after pets indoors and outdoors.
• Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
• Brought in mail and newspaper to maintain appearance of activity at client residence.
• Enhanced client satisfaction by providing exceptional house sitting services, ensuring a clean and secure environment.
• Maintained client trust with thorough communication on property status and any necessary updates during their absence.
• Ensured a safe environment for pets under care by routinely monitoring health conditions and administering medications as instructed by owners.