Ashley Townsley
Summary
Dynamic and detail-oriented professional with a proven track record in scheduling and operational analysis, recognized for enhancing scheduling accuracy and optimizing processes to align with team objectives. Reliability and adaptability are complemented by exceptional collaboration skills and a steadfast commitment to achieving results. Highly organized and dependable, adept at managing multiple priorities while maintaining a positive attitude in fast-paced environments. Passionate about driving efficiency and contributing to team success through innovative solutions and strategic planning.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Chicago
06.2024 - Current
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Resolved customer complaints promptly, ensuring a positive experience at all times.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Real-Time Analyst
Best Buy
Remote
01.2022 - 03.2024
- Developed and implemented a scheduling procedure that led to a 25% increase in productivity.
- Managed intraday staffing levels to ensure optimal coverage during peak periods and unexpected events.
- Communicated with managers and team leads in real-time to manage changing demand and adapt to business needs.
- Clean and distribute data related to KPIs and scheduling adherence for team leads and upon request.
- Analyzed real-time data to identify trends and support operational decision-making.
- Collaborated with cross-functional teams to optimize workflow efficiency and enhance service levels.
Remote Technical Support Representative
Best Buy
Remote
11.2020 - 03.2022
- Resolved technical issues for customers via phone, email, and chat support.
- Provided training and mentorship to new team members on troubleshooting procedures.
- Analyzed customer feedback to identify recurring problems and recommend solutions for product improvement.
- Collaborated with cross-functional teams to develop knowledge base articles for common technical issues.
Admin Office Lead
Best Buy
Salisbury, MD
08.2018 - 11.2020
- Developed onboarding programs that improved new hire retention rates.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Information Technology, Data Analytics, Computer Programming
Strayer University
Alexandria, VA03-2025
Skills
- Python programming
- SQL
- Data storytelling
- Microsoft Suite
- Written/Verbal communication
- Customer service optimization
- Data-driven decision making
- Detail Oriented
- Innovative thinking
Timeline
Barista
Starbucks
06.2024 - Current
Real-Time Analyst
Best Buy
01.2022 - 03.2024
Remote Technical Support Representative
Best Buy
11.2020 - 03.2022
Admin Office Lead
Best Buy
08.2018 - 11.2020
Bachelor of Science - Information Technology, Data Analytics, Computer Programming
Strayer University