Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Tran

Alameda,CA

Summary

Proactive, quick-learning professional with extensive experience in the food industry, excels at taking initiative and thriving in fast-paced, customer-focused environments. Recognized for meeting both customer and operational needs, consistently delivering exceptional service to ensure satisfaction and positive outcomes. Passionate about enhancing customer experiences and committed to contributing to team and store success.

Overview

8
8
years of professional experience

Work History

Server

CHICKEN PIE SHOP
01.2024 - Current
  • Ensure positive dining experience for all guests while providing excellent, enthusiastic customer service
  • Worked large events including buffets, baby showers, bar/bat mitzvahs, corporate parties, and handling parties of 20+ guests myself
  • Ensuring smooth workflow for myself and other teammates during large events and busy service
  • Knowing how to work independently while multitasking (as I was usually the only server) and working collaboratively with a team

Team Lead Store Manager / Bobarista

TOMO TEA HOUSE
01.2023 - Current
  • Providing exceptional customer service and have the ability to resolve workplace/customer conflicts
  • Lead, motivate, and support team members to achieve individual/team goals
  • Delegate everyday tasks to ensure smooth workflow and completion of assignments
  • Serve as primary point of contact for any operational or customer issues
  • Onboard and train new staff members, create goals
  • Weekly inventory management
  • Memorized over 30+ drink and prep recipes
  • Constant multitasking and working under pressure, able to adapt to changing situations
  • Manage weekly schedule for staff
  • Handling event/cater email inquiries and able to follow-up in appropriate timely manner

Bobarista / Shift Lead

TOP UP TEA
01.2021 - 01.2023
  • Worked FOH as a boba barista
  • Memorized ~50 drink recipes and could perform making each drink within 30 seconds
  • Provided customer service and ability to resolve customer conflicts on order errors and unsatisfaction
  • Was able to work independently and with a team
  • Worked under pressure during peak hours - constant flow of customers while needing to restock, take orders, and fulfilling orders
  • Trained onboarding and new hires for all duties

Ice Cream Scooper

TUCKER'S ICE CREAM
01.2018 - 01.2019
  • Started off as a busser and became FOH ice cream scooper
  • Dealt with many peak hours with lines out the door, able to keep the line moving and attentive to all customers
  • Able to work quickly independently and with my team to ensure smooth workflow
  • Learned how to craft different ice cream desserts
  • Quickly adapted to gaining time management and multitasking skills

Education

B.S. - Criminal Justice Studies, Health & Human Sciences Dpt.

San Jose State University
01.2023

High School - undefined

Alameda High School
01.2019

Skills

  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Analytical problem-solving
  • Multitasking
  • Customer Service
  • Team member Support

Timeline

Server

CHICKEN PIE SHOP
01.2024 - Current

Team Lead Store Manager / Bobarista

TOMO TEA HOUSE
01.2023 - Current

Bobarista / Shift Lead

TOP UP TEA
01.2021 - 01.2023

Ice Cream Scooper

TUCKER'S ICE CREAM
01.2018 - 01.2019

High School - undefined

Alameda High School

B.S. - Criminal Justice Studies, Health & Human Sciences Dpt.

San Jose State University

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