Ashley Treat
Summary
Well rounded employee with skills in several fields. A motivated barista with an engaging personality. A dispatcher with a strong background in emergency response and communication, adept at managing high-stress situations effectively. Highly adaptable to all situational needs.
Overview
8
8
years of professional experience
Work History
911 Emergency Dispatcher
Bentonville Police Department
05.2022 - Current
- Handled emergency phone calls calmly and obtained all pertinent information with a composed approach.
- Used radio, telephone and computer systems to update first responders with new information.
- Prioritized responses to the public for emergent and non-emergent calls.
- Assisted departments with special requests for agency assists and BOLOs.
- Researched vehicle, wanted and missing persons information.
- Participated in First Friday events educating the public on 911 operations.
Administrative Assistant
Global Dental Technologies
05.2023 - 10.2023
- Provided initial contact for customers and made outgoing calls for sales and billing purposes.
- Received invoices daily, checked them for accuracy, and entered them into the database using the proper billing codes.
- Maintained internal spreadsheets for all received and sent products and coordinated outbound shipments with the corresponding businesses.
Barista
Scooter's Coffee
07.2022 - 12.2022
- Cleaned counters, machines, utensils, and seating areas routinely.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, coffee brewers, and other equipment.
- Received and unloaded incoming trucks weekly.
911 Emergency Dispatcher
Springdale Police Department
03.2019 - 04.2022
- Gathered caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched police officers and emergency personnel to calls for service.
- Received a promotion to Shift Lead and supervised 3-6 employees daily.
- Maintained updated knowledge through continuing education and advanced training.
- Obtained a state issued CTO license to train all new hires.
Hostess
P.F. Chang's Bistro
01.2019 - 06.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties.
- Delivered pick-up and curbside orders to guests.
- Trained new hostesses on restaurant policies.
Customer Service Representative
Sams Furniture & Mattresses
04.2018 - 01.2019
- Answered inbound calls, Facebook chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Thoroughly reviewed all daily invoices to ensure their accuracy.
Cashier
Whataburger
10.2016 - 03.2018
- Operated cash register and POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Preserved appearance of store by keeping tables clean and restocking utensils.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Har-Ber High School
Springdale, AR05.2018
Skills
- Computer-based dispatch systems
- Friendly, positive attitude
- Decision-making
- Experience with leading a team
- First Aid/CPR
- Multitasking
- Ability to document and relay information in a quick manner
- Advanced typing skills
- Cash handling
- Phone etiquette
Timeline
Administrative Assistant
Global Dental Technologies
05.2023 - 10.2023
Barista
Scooter's Coffee
07.2022 - 12.2022
911 Emergency Dispatcher
Bentonville Police Department
05.2022 - Current
911 Emergency Dispatcher
Springdale Police Department
03.2019 - 04.2022
Hostess
P.F. Chang's Bistro
01.2019 - 06.2019
Customer Service Representative
Sams Furniture & Mattresses
04.2018 - 01.2019
Cashier
Whataburger
10.2016 - 03.2018
High School Diploma -
Har-Ber High School
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