Ashley Trice
Holly Springs,NC
Overview
16
16
years of professional experience
Work History
Client Service Manager
Triangle Veterinary Referral Hospital of Holly Springs
Holly Springs
04.2021 - Current
- Organizing reports and documents for the company
- Handling Office-Management duties
- Setting up staff meetings
- Answering phone calls
- Bi-weekly timecard entries
- Assisting screening visitors when they enter the facility
- Creating protocol procedures for front desk receptionists
- Administrative support to executive team
- Manages open invoices and client accounts
- Account receivables
- Managing employee scheduling and shift changes
- Purchases and tends to office supply inventory
- Arranged and provided staff training to employees
- Performed employee evaluations.
Customer Service Advocate
Duke PRMO Billing
07.2020 - 03.2021
- Answer and analyze all inbound inquiries and issues regarding patient account statements
- Follow through on all customer concerns promptly and accurately until completion
- Communicate with patients, medical providers, internal departments and all other internal and external customers (I.e
- Insurance companies, attorneys, state agencies, collections agencies, physician offices)
- Coordinate patient refund requests with the credit balance department
- Discuss and establish payment plans for patients that require extended terms to pay off balance
- Produced and mailed itemized statements to patients when requested
- Validate that changes are correct and request medical review and audit when necessary
- Quickly summarize complex information with bullet points, compelling data, or even interesting facts.
Membership Professional
Blue Cross and Blue Shield of NC
09.2016 - 04.2019
- Organized health insurance records
- Managed enrollment for new and renewed standard and nonstandard groups
- Analyzed daily, weekly and monthly insurance errors using enrollment systems
- Resolved insurance errors and provided guidance to appropriate department for triage
- Evaluated termination requests sent by group administrators.
Customer Solutions Expert
Blue Cross and Blue Shield of NC
07.2012 - 09.2016
- Developed effective communication amongst company departments
- Promoted customer loyalty through medical insurance error resolution
- Trained service staff on how to improve customer interactions
- Executed the development of call center operations, quality, and training processes.
Customer Service Representative
Blue Cross and Blue Shield of NC
09.2008 - 07.2012
- Acted as a liaison between customers and medical staff
- Consulted daily with customers needing health insurance information
- Addressed and researched health
- Educated customers on medical health insurance inquiries
- Answering 80-100 inbound phone calls per day.
Timeline
Client Service Manager
Triangle Veterinary Referral Hospital of Holly Springs
04.2021 - Current
Customer Service Advocate
Duke PRMO Billing
07.2020 - 03.2021
Membership Professional
Blue Cross and Blue Shield of NC
09.2016 - 04.2019
Customer Solutions Expert
Blue Cross and Blue Shield of NC
07.2012 - 09.2016
Customer Service Representative
Blue Cross and Blue Shield of NC
09.2008 - 07.2012
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