Ashley Trinidad
Lansing
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server/ Guest Assistant
Logan's Roadhouse Restaurant
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Travel Consultant
Friedman Real Estate
07.2024 - 10.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Assisted multiple apartment communities to reach full occupancy
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Apartment Leasing Manager
DTN Management Company
05.2024 - 07.2024
- Verified tenant incomes and other information before accepting lease applications
- Distributed and followed up on tenant renewal notices
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
- Coordinated with the leasing consultant for appointments and showings
- Conducted walkthrough pre and post move-out to verify damages and readiness of apartments
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Responded to requests and scheduled appointments for property showings
- Created and submitted weekly reports
Apartment Leasing Consultant
DTN Management Company
01.2023 - 05.2024
- Verified tenant incomes and other information before accepting lease applications
- Distributed and followed up on tenant renewal notices
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
- Greeted clients, showed apartments, and prepared leases
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Responded to requests and scheduled appointments for property showings
- Distributed flyers to raise awareness of properties and attract more tenants
Cashier
PetSmart Charities
01.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Stocked, tagged and displayed merchandise as required
- Assisted customers with returns, refunds and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Upsold additional products and services to customers, increasing revenue
- Performed cash, card and check transactions to complete customer purchases
- Handled cash with high accuracy and took care to check bills for fraud
- Learned duties for various positions and provided backup at key times
- Worked with floor team and managers to meet wide range of customer needs
- Processed refunds and exchanges in accordance with company policy
Education
Bachelor's - Political Science
Michigan State University
East Lansing, MI05-2024
No Degree - Undergraduate
University of Michigan
Flint, MI05.2021
High School Diploma -
Grand Blanc High School
06.2020
Skills
- Leasing and Sales
- Serve Customers
- Strong work ethic
- Professional appearance
- Memory retention
- Team collaboration
- Task prioritization
- Safe Work Practices
Leadership Experience
Leasing manager
Timeline
Server/ Guest Assistant
Logan's Roadhouse Restaurant
11.2024 - Current
Travel Consultant
Friedman Real Estate
07.2024 - 10.2024
Apartment Leasing Manager
DTN Management Company
05.2024 - 07.2024
Apartment Leasing Consultant
DTN Management Company
01.2023 - 05.2024
Cashier
PetSmart Charities
01.2021 - 08.2022
No Degree - Undergraduate
University of Michigan
High School Diploma -
Grand Blanc High School
Bachelor's - Political Science
Michigan State University
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