Ashley Tripp
Graham,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Manager
The Habit Coffee Company
03.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained and ordered supplies weekly.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Administrative Assistant
Woodard Eye Care
10.2021 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively,
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Revenue Cycle Representative
UNC Rex
01.2020 - 09.2021
- Verified claim denials and made sure they were sent out in a timely manner
- Proactively identified underpayments by comparing remittance advice against contracted rates.
- Managed patient account collections for increased revenue recovery.
- Ensured accurate billing and coding practices, leading to a reduction in claim denials.
Billing/receptionist
Alamance Dermatology PA
03.2016 - 12.2019
- Answer multi-line phones
- Schedule appointments, check in and check out
- Handle incoming referrals
- Post insurance claims for all major insurance companies
- Take patient payments
- Work refund reports
- Doctor credentialing
- Acknowledge customer issues and resolve their problems quickly and efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Medical Receptionist/assistant
Central Carolina Skin & Dermatology Center
03.2010 - 03.2016
- Fulfill administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments
- Take patients to rooms and assist the doctor with each patient
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Processed medical insurance claims and payments.
Billing And Insurance Specialist
Burlington Pediatrics
01.2005 - 03.2010
- Coded daily office visits for 9 providers
- Work insurance denial reports
- Call insurance companies to check status of claims
- Answer patient billing questions
- Acknowledge customer issues and resolve their problems quickly and efficiently.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
Education
No Degree -
AAPC
OnlineGraham High School
Graham, NC05.2002
Skills
- Time Management
- Verbal and written communication
- Schedule Preparation
- Customer Service
- Computer Skills
- Scheduling and Coordinating
Timeline
Manager
The Habit Coffee Company
03.2022 - Current
Administrative Assistant
Woodard Eye Care
10.2021 - 03.2022
Revenue Cycle Representative
UNC Rex
01.2020 - 09.2021
Billing/receptionist
Alamance Dermatology PA
03.2016 - 12.2019
Medical Receptionist/assistant
Central Carolina Skin & Dermatology Center
03.2010 - 03.2016
Billing And Insurance Specialist
Burlington Pediatrics
01.2005 - 03.2010
No Degree -
AAPC
Graham High School