Ashley Troche
Howell
Summary
Dynamic Customer Experience Supervisor at Kate Spade with a proven track record in driving over $900,000 in revenue through effective sales strategies. Skilled in leadership and conflict resolution, I excel in enhancing customer satisfaction and team performance, achieving a 95% satisfaction rate while fostering a collaborative environment. Proficient in Microsoft tools for reporting and analysis.
Overview
6
6
years of professional experience
Work History
Customer Experience Supervisor
Kate Spade
04.2023 - Current
- Implemented sales strategies generating over $900,000 in merchandise revenue to date.
- Led training and motivation of sales associates to surpass sales targets while ensuring excellent service.
- Resolved customer inquiries and complaints professionally, achieving over 95% satisfaction rate.
- Oversaw daily store operations, managing inventory, cash handling, and policy compliance effectively.
- Organized team meetings to share updates and best practices regularly.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Customer Service Associate
Wawa
08.2021 - 03.2023
- Ensured seamless operations by training staff across register, deli, and beverage stations.
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained strict food safety standards, preserving product quality.
- Thrived during peak hours, ensuring timely and accurate order fulfillment.
- Handled customer complaints with professionalism.
- Collaborated with team members to enhance customer service quality.
Customer Experience Coordinator / Merchandise Associate
TJ Maxx
11.2020 - 06.2021
- Oversaw merchandise processing, floor sets, and store presentation to elevate visual appeal.
- Ranked among top three for credit card sign-ups over four consecutive months.
- Delivered engaging customer experiences on sales floor and during checkout interactions.
- Provided leadership and training to associates, fostering teamwork and enhancing operational efficiency.
- Collaborated with management to refine customer engagement strategies regularly.
Banquet Server
Our House Restaurant & Banquet Facility
09.2019 - 10.2020
- Executed private events with a focus on guest satisfaction and seamless operations.
- Followed safety and health guidelines while handling food and equipment.
- Trained new staff on service procedures and restaurant policies.
- Balanced multiple tables in a fast-paced setting while ensuring high service quality.
- Promoted specials and delivered attentive service, driving repeat business growth.
Sales Associate
Mandee’s
11.2019 - 02.2020
- Provided personalized shopping assistance and tailored product recommendations to enhance customer experience.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to achieve daily sales goals and improve service.
- Trained new staff on customer service protocols and operational procedures.
- Supported merchandising initiatives to elevate visual appeal and boost sales performance.
Education
Bachelor's Degree - Business Administration Honors
Berkeley College
12.2024
Skills
- Leadership and team management
- Customer experience and retention
- Communication and conflict resolution
- Sales strategy
- Project management
- Remote collaboration tools
- Reporting and performance analysis
- Problem-solving and adaptability
- Time management and organization
- Proficient in Microsoft and Teams
Timeline
Customer Experience Supervisor
Kate Spade
04.2023 - Current
Customer Service Associate
Wawa
08.2021 - 03.2023
Customer Experience Coordinator / Merchandise Associate
TJ Maxx
11.2020 - 06.2021
Sales Associate
Mandee’s
11.2019 - 02.2020
Banquet Server
Our House Restaurant & Banquet Facility
09.2019 - 10.2020
Bachelor's Degree - Business Administration Honors
Berkeley College
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