Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Ashley Trollope

Aberdeen,SD

Summary

I have many years of Management Experience. I have gone from working as a CNA in High School to running a store. I have also gone to Management training. Computers are a known thing to me, but i am willing to learn more as I need.

Overview

17
17
years of professional experience

Work History

Housekeeper

Bethesda Nursing Home
Aberdeen, SD
09.2023 - Current
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Ensured that all health standards were met during cleaning operations.
  • I have also helped with the residents. For example, pushed them to meals or activities.
  • I have connected with the residents, motivated them to go to activities, or even just sat and talked with them.

Jail Supervisor

Sheriff office
04.2020 - 06.2023
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Trained, mentored, coached, evaluated, and staffed as necessary.
  • Took care of inmate complaints.
  • Ordered the meds and other things for the inmates, as they needed it.
  • Complied with company policies, objectives and communication goals.
  • I completed the scheduling for the employees that we had at the facility.

Store Manager

Bermac
01.2015 - 04.2020
  • As the store manager, I opened up the store. That included setting up the till and ensuring that the employees showed up to work.
  • I did all the ordering for the deli and the shelves.
  • I did the scheduling for the employees we had. Also, took care of the time off request.
  • When the product came in, I organized it and put it away, with the help of other employees.
  • I also worked in the deli if needed.

Assistant Store Manager

Dollar General
Albion, NE
01.2014 - 12.2015
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Store Supervisor

ALCO
01.2012 - 01.2014
  • Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
  • Maintained records of items shipped, received, or transferred to another location.
  • Resolved customer complaints regarding storage and delivery of goods.
  • Assigned tasks to staff according to workload requirements.
  • Organized training sessions for new employees on best practices in order fulfillment processes.
  • Maintained updated records on product deliveries, returns, damages.
  • Directed daily operations including scheduling shifts for store personnel.
  • Answered customer queries and complaints and provided prompt solutions.
  • Handled customer transactions and balanced cash drawers.
  • Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
  • While I worked for ALCO, they sent me to Texas for a management training course.

Army National Guard

Army
, SD
05.2008 - 01.2010
  • I went through basic training and AIT.

CNA

Faulkton Senior Living
Faulkton, SD
05.2007 - 12.2008
  • Documented patient care services by charting in designated areas.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Monitored food intake and output as directed by nursing staff.
  • Transported residents within the facility as needed.

Education

High School Diploma -

Boone Central High School
01.2009

Skills

  • Schedule development
  • Staff Management
  • Inventory Control
  • Training and development
  • Training and mentoring

Affiliations

  • I enjoy doing a lot of things with my 3 children.
  • I also do like to play video games in my free time.

Timeline

Housekeeper

Bethesda Nursing Home
09.2023 - Current

Jail Supervisor

Sheriff office
04.2020 - 06.2023

Store Manager

Bermac
01.2015 - 04.2020

Assistant Store Manager

Dollar General
01.2014 - 12.2015

Store Supervisor

ALCO
01.2012 - 01.2014

Army National Guard

Army
05.2008 - 01.2010

CNA

Faulkton Senior Living
05.2007 - 12.2008

High School Diploma -

Boone Central High School
Ashley Trollope