I have many years of Management Experience. I have gone from working as a CNA in High School to running a store. I have also gone to Management training. Computers are a known thing to me, but i am willing to learn more as I need.
Overview
17
17
years of professional experience
Work History
Housekeeper
Bethesda Nursing Home
Aberdeen, SD
09.2023 - Current
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Cleaned bathrooms, including toilets and sinks.
Changed bed linens and towels, tidied up rooms.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Disinfected telephones, light switches and other frequently touched objects.
Ensured that all health standards were met during cleaning operations.
I have also helped with the residents. For example, pushed them to meals or activities.
I have connected with the residents, motivated them to go to activities, or even just sat and talked with them.
Jail Supervisor
Sheriff office
04.2020 - 06.2023
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Trained, mentored, coached, evaluated, and staffed as necessary.
Took care of inmate complaints.
Ordered the meds and other things for the inmates, as they needed it.
Complied with company policies, objectives and communication goals.
I completed the scheduling for the employees that we had at the facility.
Store Manager
Bermac
01.2015 - 04.2020
As the store manager, I opened up the store. That included setting up the till and ensuring that the employees showed up to work.
I did all the ordering for the deli and the shelves.
I did the scheduling for the employees we had. Also, took care of the time off request.
When the product came in, I organized it and put it away, with the help of other employees.
I also worked in the deli if needed.
Assistant Store Manager
Dollar General
Albion, NE
01.2014 - 12.2015
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Store Supervisor
ALCO
01.2012 - 01.2014
Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
Maintained records of items shipped, received, or transferred to another location.
Resolved customer complaints regarding storage and delivery of goods.
Assigned tasks to staff according to workload requirements.
Organized training sessions for new employees on best practices in order fulfillment processes.
Maintained updated records on product deliveries, returns, damages.
Directed daily operations including scheduling shifts for store personnel.
Answered customer queries and complaints and provided prompt solutions.
Handled customer transactions and balanced cash drawers.
Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
While I worked for ALCO, they sent me to Texas for a management training course.
Army National Guard
Army
, SD
05.2008 - 01.2010
I went through basic training and AIT.
CNA
Faulkton Senior Living
Faulkton, SD
05.2007 - 12.2008
Documented patient care services by charting in designated areas.
Assisted patients in ambulation and transfers using proper body mechanics.
Reported changes in patient conditions to registered nurse or physician.
Monitored food intake and output as directed by nursing staff.
Transported residents within the facility as needed.