Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Ashley Trovecke

Andover,MN

Summary

I have a lifetime of person-centered experiences that have well rounded my interpersonal communication skills and empathetic techniques. I am highly intelligent, detail-oriented, passionate, and love being challenged to find creative solutions to modern problems. I'm an organized and dependable candidate whose successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. According to the Myers-Briggs Personality Test I have the rarest personality type, the Advocate. This means that I can excel in several different career fields as long as I feel that I am making a positive difference in helping better someone's life. Although I studied health information technology in college and was high achieving throughout my academic career, I did not graduate with a college degree due to a pregnancy, spine fusion, and a decision to dedicate myself to family. I did however grow up in a self-employed family and it was instilled in me at a young age the amount of hard work and attention to detail it requires to grow a successful business. As a stay-at-home mom I stayed sharp on my business skills by helping in the family businesses, did volunteer work, and consistently found ways to learn and grow. Now that my children are older and more independent, I am ready to establish my forever career and build a foundation at a reputable company. Within my past employers, I have quickly become a top performer and feel confident that I could do that within this role as well. I look forward to discussing my qualifications at your earliest convenience and appreciate you taking the time to get to know me.

Overview

11
11
years of professional experience

Work History

Product Demonstrator

Advantage Solutions
05.2023 - Current
  • Arranged demonstration areas to be appealing to attract attention of prospective customers.
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Recorded quantities of sample and coupon distribution to estimate productivity and sales.

Employment Consultant

Rise
06.2022 - 06.2023
  • Managed caseloads of up to 20 monthly clients in search of gainful employment.
  • Interviewed clients and administered skills assessments to determine employability and develop career goals.
  • Enhanced candidates' potential to find employment by teaching job search skills, developing resumes, and holding mock interviews.
  • Matched clients to open positions based on skills and work requirements.
  • Recognized employment barriers and devised strategies to resolve including advocating for accommodations and researching resources to improve quality of lives.
  • Respected autonomy and present information to a person without making decisions for them.
  • Tracked clients' progress in Care Director database to provide monthly reports.
  • Networked and developed job leads in order to increase placements.
  • Forged relationships with employers to gain insight into job openings and career opportunities.
  • Trained, mentored and coached staff to improve performance and results for clients.
  • Certified PCA and Mandated Reporter.

Health Conceirge

Aetna CVS Health
11.2021 - 05.2022
  • Answered phone center calls remotely to determine benefits and eligibility for clients.
  • Learned and navigated 52 software programs and resource links relating directly to my role in health insurance.
  • Kept short wait times and high customer satisfaction scores by building trust with clients, expressed empathy, and deescalated difficult calls.
  • Made accurate and detailed contact summaries and stayed up to date on ever changing insurance policy information.
  • Promoted available resources and connected individuals with services.
  • Complied with legal and ethical standards to meet regulatory requirements.

Office Administration and Medical Record Specialist

Natalis Psychology
06.2012 - 11.2013
  • Key holder, opened and prepared the clinic every morning and greeted clients.
  • Answered phones, scheduled appointments, and managed online inquiries and office voicemail system.
  • Checked in patients, verified insurance, collected copays, and completed paperwork.
  • Ordered office supplies and planned reoccuring case consult luncheons.
  • Trained new employees how to use the clinical software and office equipment.
  • Completed countless special requests for over 15 providers that worked for the practice.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law and billed accordingly.

Education

Studied Health Information Management -

Rasmussen College

Diploma -

North High School

Skills

  • Highly Organized and Efficient
  • Excellent Communication and Interpersonal Skills
  • Medical Terminology and HIPAA Compliant
  • Detail-Oriented and Highly Accurate
  • Critical Thinking and Problem Solving
  • Quick Learner and Adaptable
  • Loyal and Discreet
  • Responsible and Reliable
  • Caring and Empathetic
  • Person Centered Customer Service
  • Business Intelligence
  • Computer Systems and Microsoft Office
  • Fast Typing Skills and Technologically Advanced
  • Motivated and Driven
  • Kind and Respectful
  • Artistic

Personal Information

Date of Birth: 09/28/1985

References

References available upon request

Timeline

Product Demonstrator

Advantage Solutions
05.2023 - Current

Employment Consultant

Rise
06.2022 - 06.2023

Health Conceirge

Aetna CVS Health
11.2021 - 05.2022

Office Administration and Medical Record Specialist

Natalis Psychology
06.2012 - 11.2013

Studied Health Information Management -

Rasmussen College

Diploma -

North High School
Ashley Trovecke