Ashley Truhan
Imperial,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Salon Manager
Sport Clips
02.2012 - 04.2024
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon's success.
- Achieved personal sales goals by upselling products to meet individual needs.
- Promoted business through marketing initiatives and use of social media.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Delegated workplace responsibility to appropriate staff.
Server
Mad Mex
03.2011 - 02.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handled cash transactions accurately.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Assistant Restaurant Manager
Moe’s Southwestern Grill
11.2007 - 03.2011
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Cooked using multiple methods such as sautéing, frying, boiling, steaming, and assembly to specified recipes.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Participated in local community events representing the restaurant brand positively leading to increased visibility within the area.
- Handled catering events from food preparation, delivery, set up, and serving.
Education
Cosmetology License - Cosmetology
Bella Capelli - A Paul Mitchell Partner School
Pittsburgh, PA10.2011
High School Diploma -
Montour High School
Mckees Rocks, PA06.2008
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Scheduling
- Business Development
- Inventory Control
- Marketing
Timeline
Salon Manager
Sport Clips
02.2012 - 04.2024
Server
Mad Mex
03.2011 - 02.2012
Assistant Restaurant Manager
Moe’s Southwestern Grill
11.2007 - 03.2011
Cosmetology License - Cosmetology
Bella Capelli - A Paul Mitchell Partner School
High School Diploma -
Montour High School