Ashley S. Tsukahara

• Fostered a welcoming atmosphere by greeting customers with a friendly demeanor, addressing needs promptly, and ensuring a positive dining experience from entry to departure.

• Operated espresso machines and commercial coffee brewers to consistently produce high-quality beverages, maintaining a high standard of excellence and efficiency during peak hours.

• Created visually appealing and creative latte art for espresso-based drinks, enhancing customer satisfaction and contributing to a memorable cafe experience.

• Demonstrated exceptional multitasking abilities managing multiple tables and customer orders simultaneously while maintaining high service standards and attention to detail.

• Boosted sales revenue by implementing effective upselling strategies, promoting seasonal specials, and utilizing in-depth product knowledge to encourage customer purchases.

• Managed opening and closing procedures and recommended changes to enhance daily activities.

• Responded to customer concerns, working with manager to significantly raiser customer satisfaction.

• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Provided weekly schedules to employees to accommodate business demands and vacation requests.

• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

• Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.

• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress towards goals.

• Kept proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Developed marketing content such as posters, promotional materials and advertisements for social media.

• Used Canva software to create business commerce products and ads.

• Served customers promptly by smoothly collecting and delivering high volume of orders via in-store and online orders.

• Anticipated and addressed production problems, material shortages, equipment malfunction and unavoidable delays.

• Delivered high level of customer service to each person by engaging and using active listening and effective interpersonal skills.

• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.

• Monitored airline computer system to inform passengers ticket counter and gate areas.

• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

• Informed hundreds of clients of essential travel information, travel times, transportation connections, medical and visa requirements to facilitate quality service.

• Trained repeatedly on active shooter response strategies to prepare for potential security breaches.

• Calmly and efficiently addressed hundreds of passengers on emergency situations, safety hazards, property, threats to life, and lost and found.

• Adhered to social distancing protocols and wore mask or face shield at all times.

• Organized and maintained office with up-to-date alphabetically A-Z exquisite travel brochures and itineraries.

• Conducted market research to investigate potential new travel assignments.

• Build 1-3 upcoming itineraries for hot destinations once a month (120 days or more), regarding clientele.

Retained global distribution system (GDS) (Sabre, Amadeus, Travelport) software.

• Developed computer formats : availability, selling, building a PNR (Passenger name record), alternate pricing, selling hotels, cars, and tours.

• Confirming travel plans with senior agents towards cruises, rail, and airline tickets.

• Recommended travel insurance plans to high level clients to reduce uncertainty risk of financial loss.

• Explain job site solutions to travel and tourism situations.