Ashley Tucker
Sadieville,KY
Summary
Accomplished customer service consultant, adept in damage assessment, auto body repair knowledge and estimate writing. With an extensive background in the hospitality industry. Looking to diversify my skill set.
Overview
17
17
years of professional experience
Work History
Customer Service Consultant
Caliber Collision
05.2024 - Current
- Support customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conduct thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions and then communicating that information to insurance adjusters.
- Provide accurate and timely repair estimates for collision damages.
- Ensure accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry such as CCCone, iCAR and ALLDATA.
- Maintain detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Office Administrator
Caliber Collision
10.2022 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting customers.
- Reduced maintenance turnaround time by prioritizing urgent repairs and scheduling appointments efficiently.
- Streamlined administrative tasks, such as scheduling appointments, updating records, and organizing parts, improving overall shop efficiency.
- Maintained up-to-date customer contact information, enabling effective communication regarding repairs.
- Reduced late payments to AR by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Served as a reliable point of contact for external auditors, providing necessary documentation and answering inquiries related to accounts receivable/payable activities.
- Center currently has best accounts receivable scores in our region.
Front Desk Manager
SAMBA Hotel Group
06.2018 - 09.2022
- Communicated with housekeeping and maintenance to ensure hotel stayed in top condition.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Filled shifts when employee's were unable to work their scheduled hours.
- Worked closely with the Georgetown/Scott County Tourism Council to plan for local events and group bookings.
- Hotel ranked top 3% of all Super 8's in North America in 2021 and 2022.
- Hotel received "Trip Advisor's Traveler's Choice" Award in 2022.
- Hotel received "Pride of Super 8" award in 2022.
- Stand-In general manager from October-December 2021.
Front Desk Receptionist
Marriott Fairfield Inn and Suites
05.2016 - 02.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Receptionist
Marriott Fairfield Inn and Suites
07.2014 - 01.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Lifeguard/Camp Counselor
Girl Scouts Wilderness Road Chapter
06.2007 - 07.2013
- Seasonal Employment at residential summer camps.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Education
High School Diploma -
Harrison County High School
Cynthiana, KY05.2011
Skills
- Auto Damage Estimating
- Inventory Tracking
- Inbound Call Management
- Computer Proficiency
- Auto Body Repair Knowledge
- Damage Assessment
- Financial records and reporting
- Accounts Receivable Software
- Collision Estimating Software
- Team management
- Microsoft Teams
- Microsoft Forms
Timeline
Customer Service Consultant
Caliber Collision
05.2024 - Current
Office Administrator
Caliber Collision
10.2022 - 05.2024
Front Desk Manager
SAMBA Hotel Group
06.2018 - 09.2022
Front Desk Receptionist
Marriott Fairfield Inn and Suites
05.2016 - 02.2018
Front Desk Receptionist
Marriott Fairfield Inn and Suites
07.2014 - 01.2016
Lifeguard/Camp Counselor
Girl Scouts Wilderness Road Chapter
06.2007 - 07.2013
High School Diploma -
Harrison County High School