Ashley Tuey
Yorktown,VA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Conscientious Healthcare professional offering over 18 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Capeside Psychiatry and Addiction Care
2022.06 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Administrative Assistant
Applied Computing Technologies
2013.06 - 2015.01
- Customer service
- website design
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- DCAA Audit filling systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Front Desk Administration, Billing, Referrals, MA
Cardinal Internal Medicine
2012.07 - 2013.03
- I had many responsibilities to the physicians and the patients.
- I assisted the physicians with everyday duties in the office and making sure the examination rooms are fully stocked at all times.
- I worked on the telephone returning patients questions and doing phone triage.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- · Duties included; being responsible for triaging and getting patients into exam rooms in a timely and pleasant matter, making sure physicians had supplies in the exam rooms at all times, assisting physicians with daily routines including preparing laboratory specimens such as; pregnancy tests, urinalysis and rapid strep testing, EKGs, and holter monitors.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from patients.
Medical Office Supervisor
Virginia Dermatology And Skin Surgery Center
2012.01 - 2013.01
- Overhauled appointment scheduling system to reduce cancellations and no-shows, resulting in increased revenue generation.
- Facilitated seamless collaboration between physicians, nurses, and administrative staff through effective communication channels.
- Managed a team of administrative staff, providing support and guidance for their professional development.
- Trained new staff members on clinic policies, procedures, and best practices, fostering a supportive work environment conducive to learning.
- Provided comprehensive care for patients with a variety of skin conditions, including acne, eczema, psoriasis, and skin cancer.
- Assisted in various dermatologic surgeries, ensuring optimal outcomes and quick recovery times.
Education
No Degree - Fire Science
Northern Virginia Community College
Annandale, VAEMT B, Firefighter I + II - Fire And Rescue
Prince William County Fire Acadamy
Virginia2008
Skills
- Phlebotomy Techniques
- Multitasking Abilities
- Organizational Skills
- Team Leadership
- EMR / EHR
- Medical office administration
- Assisting with physical exams
- Payment collection
- Efficient and reliable team player
- Direct Patient Care
- Patient Scheduling
- Electronic health records
- Compassionate
- HIPAA Compliance Knowledge
- Collecting Patient Vitals
- EKG/Holter Monitors
- Surgical Procedures
- Prior Authorizations
- Referrals
Timeline
Patient Care Coordinator
Capeside Psychiatry and Addiction Care
2022.06 - Current
Administrative Assistant
Applied Computing Technologies
2013.06 - 2015.01
Front Desk Administration, Billing, Referrals, MA
Cardinal Internal Medicine
2012.07 - 2013.03
Medical Office Supervisor
Virginia Dermatology And Skin Surgery Center
2012.01 - 2013.01
No Degree - Fire Science
Northern Virginia Community College
EMT B, Firefighter I + II - Fire And Rescue
Prince William County Fire Acadamy
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