Microsoft Office
ASHLEY TURNER
Healthcare Management
Brooklyn Park,MN
Summary
Outgoing Clinic Supervisor with over 10 years of experience working with medical personnel. Exceptional skill in process improvement. Creates productive workflows and inspires quality patient care. Emphasizes building relationships and strong recruitment methods. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Clinic Supervisor
Hennepin Healthcare System
Minneapolis, MN
03.2011 - Current
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Managed daily operations of 25-person clinic supporting approximately 550 patients per week.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Medical Office Assistant
HealthPartners
Bloomington, MN
10.2009 - 09.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered patients and completed associated paperwork for accurate records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Conducted patient intake interviews, recording and documenting relevant information.
- Registered and verified patient records before triage with most up-to-date information.
Education
High School Diploma -
Park Center High School Brooklyn Center
09.2001 - 06.2005
Skills
Patient Flow
Effective communication
Operations oversight
Clinical safety
Program management
Clinical management
Onboarding and coaching
Lean Six Sigma
Accomplishments
- Collaborated with a multidisciplinary team of 10 in the development of a local scheduling department within the Orthopedic Clinic. Resulting in increased patient satisfaction, and a decrease scheduling errors.
- Successfully Integrated new Software System Rosch for Allergy billing, injection administration , and documentation tasks. This helped minimize risk of patient harm, and ineffective billing practices.
Software
Epic
Mitel Contact Center Client
Peoplesoft
Taleo -recruitment system
Rosch
Timeline
Clinic Supervisor
Hennepin Healthcare System
03.2011 - Current
Medical Office Assistant
HealthPartners
10.2009 - 09.2012
High School Diploma -
Park Center High School Brooklyn Center
09.2001 - 06.2005