ASHLEY TURNER

• Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
• Developed innovative design concepts for improved brand recognition and customer engagement.
• Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
• Presented creative solutions, resulting in high levels of client satisfaction and repeat business opportunities.

Entered guest information into loyalty system

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Used CRM to create and oversee work orders from then point of sale throughout the production process
• Consistently met or exceeded KPIs by fostering close relationships with key accounts and using effective time management and communication strategies
• Used hotspot to generate leads and maintain relationships with key accounts.

• Provided customer service over the phone and via email and helped troubleshoot issues and instruct how to use website design tool.
• Worked on a a queue of prepress files to get them vectorized and prepared for print. Converted low resolution artwork into vector. 50-100 files daily.
• In charge of support for print on demand program

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Entered expenses into quickbooks and created reports and reminders about payments due
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Completed weekly certified payroll to ensure compliance with union regulations

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created chalk board designs for marketing purposes. Developed fliers and t shirt designs for events
• Contributed to special menu recipes
• Won state wide latte art competition

• Assisted in creating written, video, and image content for marketing channels.
• Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
• Booked weekly live music events that boosted revenue to the business and had some record breaking nights for bar revenue
• Implemented seasonal recipes and marketed them through hand painted signs and social media images

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

• Contributed team members with positive reinforcement and respectful, encouraging coaching.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Taught proper procedures and strategies for success to new employees.

• Worked under Emeran Langmaid who is a certified Q grader
• Created high quality coffee drinks and maintained positive relationships with clients and coworkers

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.