Ashley Turner
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Title Operations Specialist
Volkswagen Credit
05.2023 - Current
- Securing payoff checks and ensuring timely and accurate processing.
- Collect missing paperwork and/or shorts, and release for funded or paid off contracts
- Process, identify and document payoff packages for all VCI customers and dealers (Lease, retail)
- Process Paid in Full letters for all payoffs received; maintain tracking of Paid in Full requests
- Keep current with various state laws, motor vehicle regulations and licensing requirements pertaining to sales of vehicles
- Maintain daily reports to ensure proper title release and/or follow-up needed (ie: missing documents, short payoffs, etc.)
Order Entry Associate
The Bradford Hammacher Group
10.2021 - 12.2022
- Checking order details for accuracy, such as pricing, product availability, and any special instruction
- Accurately entering customer order information into the company's database, including product details, quantities, shipping addresses, and payment information
- Efficiently resolved customer-related issues, answering customer inquiries regarding order status, addressing concerns, and resolving any issues related to order.
- Verifying inventory levels to ensure ordered products are available for fulfillment.
- Generating reports on order volume, sales trends, and other relevant metrics
Customer Service Representative
Dovenmuehle Mortgage, Inc.
12.2020 - 12.2022
- Effective listening, problem identification, and fostering communication between customers and the organization.
- Verify information in loan applications, determine eligibility, tax and insurance disbursements.
- Enter and update client information in the system.
- Processed and forwarded documentation requests to various internal departments.
- Preparing paid off and processing payments accurately.
Customer Care Specialist
LTD Commodities
07.2019 - 12.2020
- Answered inbound calls, live chats and emails warmly to ascertain problem or reason for calling.
- Took or updated payment information.
- Assisted with placement of orders, refunds, or exchanges.
- Placed upgrade or cancel orders
- Worked with customer service manager to ensure proper customer service is being delivered
- Maintained database by entering new and updated customer and account information.
- Verified accuracy and sorting information to prepare source data for computer entry.
Customer Service Representative
Two Men and a Truck
05.2018 - 05.2019
- Recommended and sold moving services and products based on cost, availability and customer specifications
- Input information into internal move software to provide accurate moving estimates and schedule moves
- Achieved daily, monthly, and yearly sales goals and customer satisfaction goals
- Utilized sales expertise to secure critical sales
- Calmly and professionally handled customer concerns
- Handled emails, inbound calls, and outbound calls
Customer Service Operations Specialist
Advanced Resources Employment Agency
03.2014 - 04.2018
- Performed inbound/outbound service calls to internal SE employees.
- Distributing mail to correct departments.
- Coordinate with warehouse inventory and logistics.
- Tracked and analyzed reports.
Education
High School Diploma -
Warren Township High School
Gurnee, IL05.2010
Skills
- Operating systems
- Documentation review
- Operational efficiency
- Project /Time Management
- Planning and coordination
- Communication Skills
- Cross-functional communication
- Research
- Phone Etiquette
- Computer skills
- Logistics
- Order entry
Timeline
Title Operations Specialist
Volkswagen Credit
05.2023 - Current
Order Entry Associate
The Bradford Hammacher Group
10.2021 - 12.2022
Customer Service Representative
Dovenmuehle Mortgage, Inc.
12.2020 - 12.2022
Customer Care Specialist
LTD Commodities
07.2019 - 12.2020
Customer Service Representative
Two Men and a Truck
05.2018 - 05.2019
Customer Service Operations Specialist
Advanced Resources Employment Agency
03.2014 - 04.2018
High School Diploma -
Warren Township High School
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