Ashley Twitchell
Idaho Falls,ID
Overview
9
9
years of professional experience
Work History
Air Transportation
United States Air Force, USAF
Mountain Home, Idaho
01.2017 - 06.2024
- Analyzed customer needs and provided solutions to their problems related to air transportation services.
- Collaborated with colleagues from various departments within the organization to coordinate air transportation services effectively.
- Ensured that the air transportation processes are in accordance with federal regulations.
- Inspected various pieces of air transportation equipment for signs of wear and tear.
- Ensured safety procedures were followed when operating forklifts.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Operated powered industrial trucks in accordance with OSHA regulations.
Inbound Call Center Representative
Frontier Communications
Provo, Utah
05.2015 - 12.2016
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Public Health
Bergen Community College
Paramus, NJSkills
- Air transportation
- Supplies Transportation
- Transportation Planning
- File Management
- Document Preparation
Timeline
Air Transportation
United States Air Force, USAF
01.2017 - 06.2024
Inbound Call Center Representative
Frontier Communications
05.2015 - 12.2016
Public Health
Bergen Community College