Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Twitchell

Mountain Home,ID

Summary

Focused Air Transportation Specialist adept at monitoring and executing passenger and cargo security protocols. Adaptable and capable with proven success in performing effectively in high-pressure situations. Over 7 years of positive military performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Air Transportation Specialist

USAF
01.2017 - Current
  • Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo
  • Fostered military transportation safety and efficiency
  • Ensured compliance with federal aviation regulations through meticulous record-keeping and timely reporting
  • Conducted regular safety audits to maintain high level of operational security and prevent accidents or incidents
  • Provided exceptional customer service, resolving passenger concerns promptly and professionally
  • Trained new team members on company policies, procedures, and best practices for efficient air transportation operations
  • Developed and implemented staff training programs to enhance workforce competency, teamwork, and overall productivity
  • Examined cargo and freight shipments to check goods' condition
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing
  • Entered shipping information into computer system and estimated freight and postal rates
  • Input over 30 different flights, cargo and passengers into excel spreadsheet daily to provide accurate data for months work and presented data to leadership.

Customer Care Representative

Frontier Communications
05.2015 - 12.2016
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Assisted call-in customers with questions and orders
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Navigated multiple computer systems and applications to find information
  • Communicated with clients regarding account services, statements, and balances
  • Logged call information and solutions provided into internal database
  • Maintained and managed customer files and databases
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
  • Streamlined call response times for improved customer experience through effective communication techniques
  • Maintained high level of product knowledge to provide accurate information and support to customers
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance
  • Met customer call guidelines for service levels, handle time and productivity
  • Educated customers about billing, payment processing and support policies and procedures
  • Handled over 50 customer calls per day

Education

High School Diploma -

Provo High School
Provo, Utah
05.2009

Some College (No Degree) - Public Health

American Public University
Online

Skills

  • Quality Control and Assurance
  • Cargo and Passenger Documentation
  • Teamwork Abilities
  • Problem Solving
  • Time Management
  • Customer Service
  • Documentation Preparation
  • Records Management
  • Hazardous Material Handling and protocols
  • Decision Making

Timeline

Air Transportation Specialist

USAF
01.2017 - Current

Customer Care Representative

Frontier Communications
05.2015 - 12.2016

High School Diploma -

Provo High School

Some College (No Degree) - Public Health

American Public University
Ashley Twitchell