Ashley Twitchell
Mountain Home,ID
Summary
Focused Air Transportation Specialist adept at monitoring and executing passenger and cargo security protocols. Adaptable and capable with proven success in performing effectively in high-pressure situations. Over 7 years of positive military performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Air Transportation Specialist
USAF
01.2017 - Current
- Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo
- Fostered military transportation safety and efficiency
- Ensured compliance with federal aviation regulations through meticulous record-keeping and timely reporting
- Conducted regular safety audits to maintain high level of operational security and prevent accidents or incidents
- Provided exceptional customer service, resolving passenger concerns promptly and professionally
- Trained new team members on company policies, procedures, and best practices for efficient air transportation operations
- Developed and implemented staff training programs to enhance workforce competency, teamwork, and overall productivity
- Examined cargo and freight shipments to check goods' condition
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
- Observed and tracked consignments to verify timely deliveries and accurate invoicing
- Entered shipping information into computer system and estimated freight and postal rates
- Input over 30 different flights, cargo and passengers into excel spreadsheet daily to provide accurate data for months work and presented data to leadership.
Customer Care Representative
Frontier Communications
05.2015 - 12.2016
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Navigated multiple computer systems and applications to find information
- Communicated with clients regarding account services, statements, and balances
- Logged call information and solutions provided into internal database
- Maintained and managed customer files and databases
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Streamlined call response times for improved customer experience through effective communication techniques
- Maintained high level of product knowledge to provide accurate information and support to customers
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures
- Handled over 50 customer calls per day
Education
High School Diploma -
Provo High School
Provo, Utah05.2009
Some College (No Degree) - Public Health
American Public University
OnlineSkills
- Quality Control and Assurance
- Cargo and Passenger Documentation
- Teamwork Abilities
- Problem Solving
- Time Management
- Customer Service
- Documentation Preparation
- Records Management
- Hazardous Material Handling and protocols
- Decision Making
Timeline
Air Transportation Specialist
USAF
01.2017 - Current
Customer Care Representative
Frontier Communications
05.2015 - 12.2016
High School Diploma -
Provo High School
Some College (No Degree) - Public Health
American Public University