Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Tyrrell

Ashley Tyrrell

Northford,CT

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

PCA

Allied Community Resources
Northford, CT
05.2021 - 09.2021
  • Monitored and maintained cleanliness, sanitation, and organization of home and patients belongings.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to proper people.
  • Handled all of patients appointments, scheduling, and medications
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Remained alert to problems or health issues of clients and competently responded.

PCA

Elizabeths
Branford, CT
11.2020 - 02.2021
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.

PCA

Allied Community Resources
Branford, CT
04.2020 - 12.2020
  • Monitored and maintained cleanliness, sanitation, and organization of home and patients living space.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recorded temperature, urine output and INR readings for patients as directed by doctors/nursing staff.
  • Monitored and assisted residents through individual service plans.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Senior Housekeeping Supervisor

Lorries Cleaning
Guilford, CT
06.2017 - 12.2020
  • Managed business for owner while away handling the bank deposits, cleaning customers home, communicated with customers, scheduling of other employees.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying when applicable.
  • Communicated needs of customers to owner .
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Disposed of trash and recyclables
  • Restocked home supplies as needed with every job.
  • Completed schedules, and other business documentation.
  • Drove improvements to workflow with hands-on, proactive management style.
  • Occasionally did pet sitting for customers as requested.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.

Senior Maintenance Worker

Honey Do Maintenance
Guilford, CT
03.2006 - 10.2018
  • Supervised job sites while owner was not present
  • Built decks, house repairs small-major, routine property maintenance
  • Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
  • Maintained grounds tools and equipment free from mechanical or safety defects and in top operating condition.
  • Set up and tore down rental areas for events, opened buildings and grounds and monitored events during guest use.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Cleared public and private areas of debris before and after events.
  • Applied mulch to garden beds for protection against weeds and unwanted growth.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Enhanced visibility and improved tree and bush shape through intentional pruning.
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
  • Removed snow, ice and debris from roadways after storms to clear major transportation routes.
  • Operated all heavy equipment properly according to employer safety specifications.
  • Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.

Replenishment Manager- Interm/Key Holder

Michaels Craft Store
Guilford, CT
01.2017 - 11.2017
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Conducted future planning to obtain sufficient materials to accomplish mission.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
  • Oversaw replenishment staff and maintained efficiency in fast-paced environment.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Led replenishment improvement initiatives to advance operational efficiencies and increase revenue.
  • Managed scheduling and task delegation for 12-member warehouse team.
  • Implemented team building strategies to improve processes, systems and behavior.
  • Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
  • Put away received merchandise in designated location.
  • Cleaned and organized sales and stock areas.
  • Used two-way radios to hear incoming messages and provide verbal responses.
  • Added price tags, adjusted signage and built cardboard kits.
  • Pulled out-of-date, damaged or returned opened items to report to supervisor.
  • Performed section resets to match new planograms.
  • Greeted and used service model to meet customers' needs.
  • Moved merchandise using conveyor belt, pallet jacks and hand trucks.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Cashier

Xtra Mart
Guilford, CT
05.2017 - 09.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $200 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained store cleanliness and bathrooms sanitary at all times.
  • Maintained the cleanliness of outside and around gas pumps.

Crew Member

Dunkin' Donuts
North Branford, CT
07.2016 - 02.2017
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Baked muffins, croissants and bagels
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Brewed coffee and tea and changed out drink station syrups.

Shift Manager/Key Holder

Taco Bell
Branford, CT
04.2015 - 09.2015
  • Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Processed cash, credit, debit and check payments.
  • Counted/ Maintained safe drops and safe deposits
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Rotated stock according to dates and protocols.
  • Accepted and processed customer returns.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Broke down boxes and disposed of trash.
  • Opened inventory boxes and restocked shelves.

Education

No Degree - General Studies Pre-Nursing

Gateway Community College
New Haven, CT

Undergraduate Certificate - Medical Billing And Coding

DeVry University
Downers Grove, IL
06.2018

High School Diploma -

Branford High School
Branford, CT
06.2016

Skills

  • Staff Management
  • Policies and procedures
  • Strategic planning
  • Project Management
  • Originality and Creativity
  • Policy Development and Enforcement
  • Staff Scheduling
  • Team Leadership
  • Employee Motivation
  • Records Organization and Management
  • Goal Setting
  • Training Management

Timeline

PCA

Allied Community Resources
05.2021 - 09.2021

PCA

Elizabeths
11.2020 - 02.2021

PCA

Allied Community Resources
04.2020 - 12.2020

Senior Housekeeping Supervisor

Lorries Cleaning
06.2017 - 12.2020

Cashier

Xtra Mart
05.2017 - 09.2017

Replenishment Manager- Interm/Key Holder

Michaels Craft Store
01.2017 - 11.2017

Crew Member

Dunkin' Donuts
07.2016 - 02.2017

Shift Manager/Key Holder

Taco Bell
04.2015 - 09.2015

Senior Maintenance Worker

Honey Do Maintenance
03.2006 - 10.2018

No Degree - General Studies Pre-Nursing

Gateway Community College

Undergraduate Certificate - Medical Billing And Coding

DeVry University

High School Diploma -

Branford High School

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Ashley Tyrrell