ASHLEY ULMER
Shelbyville,TN
Summary
Knowledgeable and dedicated customer service professional with experience in technology. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Success Specialist
Beyond Finance
01.2023 - Current
- Operated desktop computer; research through multiple computer programs/systems simultaneously and document information, activities, and changes for clients’ accounts.
- Assisted customers with onboarding and product setup to foster successful adoption and usage
- Performed exceptional customer service, in 30 calls per day, to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Remote Customer Service Representative
Cubic Transportation Systems
06.2022 - 10.2022
- Completed roughly 40 or more incoming fare media phone calls per day
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Remote Customer Service Specialist
03.2021 - 06.2022
- Managed and made many corrections to unemployment claim information
- Operated up to six different employment systems and software.
- Managed over 50 customer calls per day
Receiver
Walmart Distribution Center
10.2019 - 03.2021
- Oversaw offloading of roughly 20 trucks per night
- Reported correct count of thousands of merchandises.
- Compared shipping orders and invoices against contents received to verify accuracy
- Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance
Customer Service Representative
The Home Depot
02.2016 - 10.2018
- Handled several transactions at cash register
- Managed customer’s online orders and worked through program called ESVS
- Assisted with bookkeeping
Education
Bachelor of Science - Professional Studies, Information Technology
Middle Tennessee State University (MTSU)
Murfreesboro, TN08.2022
Skills
- Tracking and Documentation
- Automated Telephone Systems
- Data Input Software
- Inventory Records
Certification
Google IT Support Professional Certificate
Timeline
Client Success Specialist
Beyond Finance
01.2023 - Current
Remote Customer Service Representative
Cubic Transportation Systems
06.2022 - 10.2022
Remote Customer Service Specialist
03.2021 - 06.2022
Receiver
Walmart Distribution Center
10.2019 - 03.2021
Customer Service Representative
The Home Depot
02.2016 - 10.2018
Bachelor of Science - Professional Studies, Information Technology
Middle Tennessee State University (MTSU)