Ashley Ulrich
Ada,Ok
Summary
Efficient Communications Dispatcher known for high productivity and ability to complete tasks swiftly. Skilled in emergency response coordination, multi-line phone management, and clear communication under pressure. Excel at critical thinking, decision-making, and problem-solving to manage crises effectively. Committed to maintaining calmness and professionalism in high-stress situations.
Overview
12
12
years of professional experience
Work History
Communications Dispatcher
Chickasaw Lighthorse Police
Ada, OK
07.2021 - Current
- Carries out administrative tasks, such as dispatching police officers, clerical duties, computer work, phone answering, and radio operation.
- Performed all functions associated with radio net control to transmit and receive law enforcement communications. Answered and disseminated information received through regular phone systems, two-way radio, and in person. Interviewed callers to determine call nature and provide available information.
- Functions as an official tribal citizen information and complaint center, effectively addressing concerns and relaying emergency messages. Utilizes computer software for preparing detailed reports of activities and incidents encountered.
- Logged complaints, police actions, and reports while maintaining accurate records.
- Engages in interviewing complainants to gather pertinent details for investigative purposes; forwards received information to appropriate personnel or department. Responds to incoming office calls, offering assistance on various matters while demonstrating discretion in resolving routine queries. Decides which issues necessitate supervisor involvement, and delegates remaining tasks effectively.
- Manages OLETS computer system with precision and proficiency.
- Operates the NCIC Criminal Justice computer system, accessing computer criminal records and disseminating incoming messages to proper personnel while following confidentiality guidelines for NCIC records.
- Performs duties as TAC, organizing and filing teletype documents in subject-specific files
- Ensures accurate documentation of protection orders, arrest warrants, and bench warrants issued by The Chickasaw Nation District Court and received from other jurisdictions.
Medical Support Technician
Chickasaw Nation Medical Center
08.2012 - 07.2021
- Determining patient eligibility for healthcare services through comprehensive assessments
- Obtain demographic and insurance information as well as the Certificate of Degree of Indian Blood (CDIB) or other documentary proof of tribal membership, according to the Indian Health Services and the Chickasaw Nation eligibility policy
- Ensured compliance with the requirement for verifying Chickasaw enrollment online
- Acquired third-party recipient health cards for medical, vision, dental, and pharmacy, and secured required authorization signatures, enabling the Chickasaw Nation Medical Center Business Office to bill for healthcare services from various alternate sources.
- Delivered effective and understandable explanations of the program to beneficiaries
- Facilitated seamless billing procedures for Medicare, Medicaid, and private insurance within CNMC to eliminate the need for patients to bear any financial obligations.
- Successfully conveys the value of our health system's approach to billing patients' insurance, benefiting both patients and facilities.
- Verified eligibility of third-party resources according to department policy.
- Incorporates the use of Vista Imaging Software to meet scanning demands
- Consistently met the required standards for accuracy rate and quality assurance as an MST.
- Ensured compliance by collecting all scanned documents.
- Ensure proper reactivation of previously inactive records with precision and efficiency.
- Adhered to HIPAA guidelines to ensure the confidentiality of patent information and records
- Delivered courteous and prompt service to patients while collecting relevant information and documentation.
- Ensured quality patient care by treating all customers and colleagues with respect and fostering a cooperative environment
- Displayed positive demeanor and professionalism, consistently resolving issues through effective communication
- Managed all inbound calls received by clinic providers.
- Facilitated call transfers, message taking and call screening for clinic providers and nursing staff
- Applied basic medical knowledge and diagnostic scheduling expertise during the registration process.
Education
Bachelor of Science - Criminal Justice W/ Concentration in Forensics
American Public University System
08-2017
Associates in Business Administration - General Business
American Public University
02-2013
High School Diploma -
Vanoss Public School
05-2007
Skills
- Geographical knowledge
- Radio Communications
- Data screening
- Quick Learner
- Coordination
- Non-emergent call response
- Emergency Response Coordination
- Proficiency in CAD/LERMS/GEOSafe
- Data Entry
- Service Coordination
- Dispatch Coordination
- Customer Relations
- Monitoring field personnel
- Incident Reporting
- Dispatching procedures
- Updating logs
- Critical thinker
- Verifying coverage
- Teamwork Skills
- Customer Service Skills
- Microsoft Office Skills
- Flexibility Skills
- Creative Thinking Skills
- Communication Skills
- Clerical Skills
- Decision Making Skills
- Confidentiality
- Incident documentation
- Public Safety
- Information Gathering
- Active Learning
- Active Listening Skills
Timeline
Communications Dispatcher
Chickasaw Lighthorse Police
07.2021 - Current
Medical Support Technician
Chickasaw Nation Medical Center
08.2012 - 07.2021
Bachelor of Science - Criminal Justice W/ Concentration in Forensics
American Public University System
Associates in Business Administration - General Business
American Public University
High School Diploma -
Vanoss Public School
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