Ashley Umphress

Help with the elderly with things they need help with

• Offered caring companionship and emotional support.
• Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
• Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
• Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
• Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
• Informed and supported business leaders through consistent communication and administrative support duties.

• Provided friendly, courteous service to create memorable moments for guests.
• Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
• Cleaned and organized kitchen stations to promote team efficiency.
• Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
• Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
• Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
• Replenished banquet stations and verified food temperatures and cleanliness of service areas.
• Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
• Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
• Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
• Coordinated logistical aspects of event setup and breakdown, minimizing disruptions to clients'' schedules.
• Streamlined event preparation process for increased efficiency, ensuring timely delivery of high-quality catering services.
• Set up and disassembled food service stations, equipment and furniture per contract specifications.
• Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
• Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
• Observed federal and local kitchen safety regulations to prevent food borne illnesses.
• Collaborated with clients to plan event venues, menus and budgets.
• Led a team of catering staff to deliver exceptional service for various events such as weddings, corporate functions, and private parties.
• Trained new catering staff members on company policies, procedures, and best practices to maintain consistent service quality across all events.
• Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
• Optimized workflow processes within the kitchen environment for greater efficiency during food preparation stages.
• Established strong relationships with suppliers and vendors, ensuring reliable service and competitive pricing.
• Managed inventory efficiently, reducing waste and lowering costs.
• Increased repeat business with exceptional service and attention to detail in event setup and execution.
• Maintained meticulous records of client preferences and feedback, using insights to refine services.
• Adapted quickly to unexpected changes during events, maintaining high service standards.
• Fostered positive team environment, training new staff on catering best practices and customer service excellence.
• Cultivated relationships with event planners, boosting referrals and expanding client base.
• Led catering team in high-profile events, ensuring flawless execution and positive client feedback.
• Set up and broke down kitchen for service.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
• Monitored food production to verify quality and consistency.
• Disciplined and dedicated to meeting high-quality standards.
• Worked closely with front-of-house staff to facilitate excellent customer service.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Dusted picture frames and wall hangings with cloth.
• Adhered to professional house cleaning checklist.
• Verified cleanliness and organization of storage areas and carts.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Reduced the need for deep cleanings by consistently addressing minor maintenance issues.