Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Upshaw

Grand Prairie,Texas

Summary

Motivated and detail-oriented individual with extensive experience in customer service, seeking to transition into the human resources field as an intern. Adept at managing high-volume transactions, providing excellent customer service, and maintaining a positive, efficient work environment. Proven ability to communicate effectively with diverse groups of people, resolve conflicts, and manage multiple tasks simultaneously. Eager to leverage strong organizational and interpersonal skills, along with a solid understanding of team dynamics, to contribute to HR operations and support employee relations. Passionate about gaining hands-on experience in recruitment, employee engagement, and HR administration while further developing skills in talent management and organizational development.

Overview

10
10
years of professional experience

Work History

Retail Sales Associate

WinCo Foods
Fort Worth, Texas
06.2016 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to significant decrease in queue times by streamlining checkout process.

Retail Merchandise Associate

Walgreens
Fort Worth, Texas
05.2015 - 05.2016
  • Promoted positive workplace culture, consistently exhibiting professionalism and excellent teamwork skills.
  • Ensured accurate inventory levels through regular cycle counts, identifying discrepancies and resolving issues promptly.
  • Assisted in preparation for special events such as sales or holiday promotions, setting up displays per company guidelines.
  • Streamlined merchandise flow from stockroom to sales floor, optimizing product placement for maximum visibility.
  • Prevented loss incidents through vigilant monitoring of store activities and adherence to company security protocols.

Education

BBA - Human Resources Management

Western Governors University
Salt Lake City, UT
06-2026

Associate of Arts - Liberal Arts

Tarrant County College
Fort Worth, TX
08-2020

Skills

  • Employee Training
  • Effective Team Collaboration
  • Effective Time Management
  • High Integrity Standards
  • Customer Support
  • Keen Observation Skills
  • Strong Verbal Communication
  • Issue Resolution

Timeline

Retail Sales Associate

WinCo Foods
06.2016 - Current

Retail Merchandise Associate

Walgreens
05.2015 - 05.2016

BBA - Human Resources Management

Western Governors University

Associate of Arts - Liberal Arts

Tarrant County College
Ashley Upshaw