Ashley Uruchima
Brooklyn,New York
Summary
Experienced in customer service within a fast-paced retail environment, with a strong focus on handling transactions and engaging with customers. Eager to apply these transferable skills in a new field, committed to delivering exceptional service and fostering positive relationships in any role.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Union Square Events
One Vanderbilt Avenue, New York, NY 10017
11.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Food Service Worker
Union Square Events
25 River St, Brooklyn, NY 11249
06.2022 - 10.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Associate in Criminal Justice - Criminal Justice
John Jay College of Criminal Justice
New York, NY06-2026
Skills
- Customer service:
- Reliability and punctuality
- Patience and composure
- Guest services
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Union Square Events
11.2022 - Current
Food Service Worker
Union Square Events
06.2022 - 10.2022
Associate in Criminal Justice - Criminal Justice
John Jay College of Criminal Justice