Ashley Useche
Commerce City,CO
Summary
Dynamic Key Account Manager with a proven track record at Advantage Solutions, excelling in client engagement and relationship building. Skilled in data-driven decision making, I have successfully enhanced customer satisfaction and retention through tailored proposals and strategic initiatives, driving significant business growth while fostering teamwork and collaboration.
Overview
19
19
years of professional experience
Work History
Key Account Manager
Advantage Solutions
04.2019 - Current
- Supported account management processes by assisting with client communications and relationship-building efforts.
- Learned to utilize CRM systems for tracking customer interactions and managing sales pipelines.
- Contributed to preparing account performance reports, ensuring accuracy and clarity of information presented.
- Assisted in developing proposals tailored to client needs, enhancing customer satisfaction and engagement.
- Collaborated with cross-functional teams to address client inquiries and resolve issues promptly.
- Built and maintained strong client relationships to drive business growth.
- Adapted quickly to evolving market trends, supporting strategic initiatives aimed at improving client retention rates.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Fresh Food Specialist
Acosta Sales & Marketing
06.2014 - 04.2019
- Developed and implemented food safety procedures to ensure compliance with health regulations.
- Conducted regular quality assessments of food products to maintain high standards.
- Trained new staff on food preparation techniques and safety protocols for operational efficiency.
- Analyzed inventory data to optimize stock levels and reduce waste in food production processes.
- Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Scanned shelves and product cases for expired stock and outdated items.
- Conducted regular inventory checks, identifying discrepancies and replenishing stock as needed.
- Managed the presentation of displays, creating visually appealing arrangements that attracted customer attention and increased sales potential.
- Collaborated with team members to complete daily tasks efficiently and effectively.
Cleaning Contractor
North Metro Community Services
09.2010 - 06.2014
- Managed daily cleaning operations and ensured adherence to safety protocols.
- Trained new team members on equipment usage and cleaning procedures.
- Developed streamlined processes for efficient workspace organization and maintenance.
- Conducted quality inspections to maintain high standards of cleanliness and sanitation.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Upheld a professional appearance at all times while representing the company on job sites.
Assistant Retail Store Manager
Famous Footwear
02.2006 - 09.2010
- Supervised daily operations to ensure exceptional customer service and store presentation.
- Trained and mentored new team members on sales techniques and product knowledge.
- Completed routine store inventories.
- Coordinated promotional events and marketing strategies to drive foot traffic and sales growth.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Managed scheduling for store shifts to accomplish proper staffing.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Optimized store displays and appearance via strategic merchandising.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Education
No Degree -
Metropolitan State University of Denver
Denver, COHigh School Diploma -
Skyview High School
Thornton, COSkills
- Client engagement strategies
- Business development
- Key account management
- Data-driven decision making
- Account management
- Teamwork and collaboration
- Account development
- Relationship building
- Excellent communication
- Task prioritization/ effective time management
Timeline
Key Account Manager
Advantage Solutions
04.2019 - Current
Fresh Food Specialist
Acosta Sales & Marketing
06.2014 - 04.2019
Cleaning Contractor
North Metro Community Services
09.2010 - 06.2014
Assistant Retail Store Manager
Famous Footwear
02.2006 - 09.2010
No Degree -
Metropolitan State University of Denver
High School Diploma -
Skyview High School
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