Ashley Valdez
Killeen,TX
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Years in the Customer Service and Security field, including client and public relations and supervisory skills. Extensively trained in Mediation with clients, conflict resolution, and maintaining Customer satisfaction all while following Companies Policies. Proven problem solving ability and experience developing and implementing innovative solutions. Dedicated employee and possesses a strong work ethic, respected by staff and known as a Self starter in fast work space. Computer-literate performer with basic software proficiency in: MS Windows, MS Outlook and MS Office, MS Teams and MS Dynamics
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Assistant
ThisGuysDetailing
Killeen, TX
06.2021 - 11.2023
- Monitored office supply stock levels and placed timely orders for replenishment.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Conducted office inventory checks and requested restock of supplies.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Servicing Customer Care Specialist III
New American Funding
Austin, TX
01.2018 - 11.2022
- Highly knowledgeable Loan Servicing Specialist with excellent interpersonal skills and the ability to effectively communicate with clients regarding mortgage loans
- Answered borrowers’ questions about payment research and inquiries
- Conducted research and analysis of loan issues and provided solutions
- Responded to internal and external inquiries from personnel customers and vendors
- Utilized excellent customer-service focused approach
- Handled day to day customer contact via phones, faxes, and emails
- Completed assigned daily tasks in a timely manner and still focusing on great customer service
- Trained and assisted new team members on day to day activities
- In depth knowledge of MSP, with at least 3 years recent experience working with MSP.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
Security Officer
St David’s Hospital HSS
Georgetown, TX
05.2016 - 06.2022
- Reliable Hospital Security Officer who is willing to go to any length to create a safe environment for patients and staff
- Adept at performing rounds as scheduled assisting others in hospital activities and screening potential visitors
- Specializes in maintaining hospital security protocols and taking the proper steps in an emergency
- Managed emergency situations and ensured execution of disaster plans
- Administered smooth functioning of close circuit cameras and alarm systems for security control
- Prepared incident reports for Supervisor’s review
- Removing snow and ice from walkways and parking lots Maintains Grounds C
- Observe activity and traffic in assigned area to enforce Hospital rules/regulations
- Controlled combative patients in an efficient manner
- Answer and manage all calls forwarded to Security
- Processed Loss and Found
- Secures facility for daily operations including opening doors, raising flags, sweeping and shoveling.
Customer Care Business Support
LegalZoom.com, Inc.
Austin, TX
02.2016 - 04.2016
- Maintained contact center performance measurements to ensure LegalZoom success and industry leadership in customer care including: goal of service, e-mail response, and general productivity goals
- Assisted customers with inquiries via telephone and email regarding order status, payments, refunds, site operation, and basic information about our products and services
- When necessary, quickly re-direct escalated customer phone calls
- Directly interfaced with Product Groups for current status
- Provided prompt, courteous, professional service to internal and external Customers
- Recorded Customer inquiries for follow-up and tracking purposes
- Researched Customers’ inquires and provide alternate solutions
- Serve as a liaison between Customers and other departments to communicate information.
Samsung Semi-Conductor Plant Security
Whelan Security and Securitas
Austin, TX
06.2015 - 02.2016
- Customer Service, Greets employees as they enter the facilities
- Helps ensure safety, answers questions and helps solve issues employees may have due to any security questions
- Receptionist Duties committed to addressing customer concerns with speed, accuracy and professionalism
- Maintain Keys Open and unlock areas on demand
- Monitor X-ray machines and item coming in and out of building
- Processing Badges and some janitorial duty’s when needed.
Education
G.E.D. -
Central Texas College
01.2008
Skills
Customer Service Excellence
Payment Processing
Order Processing
Problem Resolution
Inbound Customer Service
Appointment Scheduling
Account Updating
Adaptive Team Player
Certification
- Texas Guard Card, 12/2015, 06/2019
- CPR, 05/2016, 05/2018
- Taser Certification, 11/2016, 11/2018
Contacts Supervisors
· Adriana Renteria New american funding supervisor (512)781-9597
· HSS Security Supervisor Daniel Lopez, (953)264-5881
· Warren Holt Samsung supervisor (210)464-2540
· ThisGuysDetailing Jeremy Ilis (737)235-2992
Timeline
Office Assistant
ThisGuysDetailing
06.2021 - 11.2023
Servicing Customer Care Specialist III
New American Funding
01.2018 - 11.2022
Security Officer
St David’s Hospital HSS
05.2016 - 06.2022
Customer Care Business Support
LegalZoom.com, Inc.
02.2016 - 04.2016
Samsung Semi-Conductor Plant Security
Whelan Security and Securitas
06.2015 - 02.2016
G.E.D. -
Central Texas College