Ashley Valentin
Summary
Highly motivated and results-driven professional with over 7+ years of experience in customer satisfaction and relationship building. Skilled in developing and implementing strategic plans, managing time, and driving cross-functional collaboration to achieve business objectives. Proven track record of delivering successful projects on time. Strong communication and interpersonal skills, with a talent for building and maintaining relationships with coworkers and clients at all levels. Compassionate Laboratory Technician trained to handle issues and remain level-headed. Reliable and hardworking with great interpersonal and team collaboration skills.
Overview
7
7
years of professional experience
Work History
Pathology lab assistant
Orlando health
03.2024 - Current
- Maintain organization with specimen blocks and slides
- Answer questions and resolve issues with patient cases
- Use epic to look up patient information and assign cases to the specialist
- Ensure that chemicals and products are always stocked
Warehouse/ product flow
BestBuy
01.2024 - Current
- Load, unload, and process merchandise for inbound and outbound trucks
- Organize product totes into the specific departments
- Organize products in correct locations
- Fulfill online orders/ ship out products
- Ensure that all products on the shelves are down stocked
Customer service expert/ back office leader
BestBuy
10.2018 - 01.2024
- Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
- Take payment information and other pertinent information such as addresses and phone numbers to place orders.
- Comply with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolve concerns with products or services to help drive sales.
- Handle cash counts
- Resolved customer inquiries through phone and email communications.
- Conducted regular follow-ups to ensure customer satisfaction levels remained high.
- Performed administrative duties such as filing documents, preparing reports.
- Processed payments from customers using various payment methods.
- Counted large volumes of currency accurately and efficiently each day.
- Verified bank deposits and balanced cash drawers regularly.
- Operated cash counting machines and maintained equipment functionality.
Education
Diploma -
University high school
OrlandoSkills
- Friendliness
- Decision-making
- Adaptability
- Reliability
- Detailed-oriented
- Innovation
- Analytical thinking
- Prioritization
- Motivated
- Empathetic listening
- Epic charting
- Specimen handling
- Workflow optimization
- Data entry accuracy
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Adaptable to change
- Active listening
Timeline
Pathology lab assistant
Orlando health
03.2024 - Current
Warehouse/ product flow
BestBuy
01.2024 - Current
Customer service expert/ back office leader
BestBuy
10.2018 - 01.2024
Diploma -
University high school