Ashley Valentin
Plainview
Summary
Detail-oriented Office Administrator with expertise in time management, document management, and customer engagement. Proven track record in streamlining processes and enhancing workflow efficiency.
Overview
14
14
years of professional experience
Work History
Office Administrator
ValTech Automotive Service and Repair
Plainview, TX
06.2023 - Current
- Manage scheduling and appointment bookings for service operations, enhancing workflow efficiency.
- Coordinated communication between customers and technicians, ensuring clarity on service needs.
- Maintained accurate records of customer interactions and service history, improving data integrity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Line Worker/Cashier Assistant
Furrs Family Dining
Plainview, TX
01.2015 - 04.2015
- Trained new staff on operational procedures and safety protocols.
- Implemented process improvements that reduced wait times during peak hours.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Ensured seamless transitions between shifts by effectively communicating progress updates with incoming colleagues.
Assistant Manager
Cefco Convenience Stores #2074
Plainview, TX
09.2013 - 12.2014
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, enhancing team performance and service quality.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Implemented customer service initiatives, improving satisfaction ratings and loyalty.
- Coordinated scheduling for staff shifts.
- Led safety audits and implemented best practices to maintain a secure environment for customers and employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Line Worker
Furrs Family Dining
Plainview, TX
02.2012 - 05.2012
- Collaborated with team members to streamline food assembly processes, enhancing service speed.
- Assisted in training new staff on safety protocols and operational procedures for optimal performance.
- Monitored inventory levels, reporting shortages to ensure timely replenishment of supplies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Assisted quality assurance by inspecting items and removing defective parts.
Education
High School Diploma -
Plainview High School
PlainviewSkills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Document management
- Bookkeeping
- Telephone reception
- Document scanning
- Customer relationship management (CRM)
- Scheduling appointments
- Calendar management
- Schedule and calendar management
- Word processing
- Inbound phone call handling
- Spreadsheet development
Timeline
Office Administrator
ValTech Automotive Service and Repair
06.2023 - Current
Line Worker/Cashier Assistant
Furrs Family Dining
01.2015 - 04.2015
Assistant Manager
Cefco Convenience Stores #2074
09.2013 - 12.2014
Line Worker
Furrs Family Dining
02.2012 - 05.2012
High School Diploma -
Plainview High School