Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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ASHLEY VALENZA

Phoenix,AZ

Summary

Experienced and results-driven operator with a demonstrated history of working in the leisure, travel, and tourism industry. Strong people leader skilled in inventory management, first-class customer service, profitability, and driving KPIs at a high management level. Dedicated team player, passionate about creating a positive culture, and driving continuous improvement.

Overview

8
8
years of professional experience

Work History

Area Manager

Go Rentals
Scottsdale, AZ
01.2024 - Current
  • Directed a team of 15 direct reports to achieve operational excellence.
  • Oversaw a budget exceeding $5M while enhancing efficiency across operations.
  • Implemented strategies that secured Forbes-rated customer service recognition.
  • Cultivated partnerships with charter companies, Fixed Based Operators (FBOs), and five-star hotels properties.
  • Ensured compliance with operational policies and procedures at all levels.
  • Conducted multiple three-day corporate training programs for new employees nationwide on company standards.

General Manager

Hertz
Vancouver WA, Eugene Airport, Oregon
05.2023 - 10.2023
  • Spearheaded territory operations, overseeing financial analysis, strategic planning, and inventory assessments.
  • Conducted daily and bi-weekly meetings with reporting managers to drive operational efficiency.
  • Managed 10 direct reports and 25 indirect reports, fostering professional development and career growth.
  • Delivered weekly reports to senior management on current results, trends, customer service opportunities, and pricing strategies.
  • Cultivated strong vendor relationships, reducing fleet downtime and enhancing fleet utilization.
  • Strengthened partnerships with top insurance accounts, resulting in increased market share.
  • Achieved 45% year-over-year sales growth and 12% budget improvement within six months.

Assistant General Manager

Hertz
Boston Logan Airport, MA
12.2022 - 05.2023
  • Directed team of 10 direct reports and over 100 indirect reports to achieve company goals.
  • Managed budget exceeding $90M, developing cost control and pricing strategies.
  • Optimized site processes, enhancing team performance and ranking in top 10 locations.
  • Ensured operational efficiency through proactive oversight and timely corrections.
  • Collaborated with HR, IT, and Executive Ops to establish mentorship-based onboarding program.
  • Presented monthly business reviews to executive leadership, incorporating feedback for improvement.

General Manager

Hertz
, Northern Arizona
10.2020 - 12.2022
  • Spearheaded team of 10 direct reports and 40 indirect reports to enhance operational efficiency.
  • Managed budget exceeding $20M, improving productivity and reducing operating expenses.
  • Achieved 15% above goal and budget in revenue consistently.
  • Acquired Penske Automotive Group as a local account, generating approximately $2M annually.
  • Collaborated with multiple departments to implement Leadership Evolution Program for employee career development.
  • Planned and led three-day training conference with high-level department heads for Arizona Branch Managers.
  • Participated as active volunteer in district-wide back-to-school shopping programs at local Boys and Girls Club.

Leadership Development Program

Hertz
06.2019 - 10.2020
  • Rigorous rotational program for high-performing leaders to grow into senior leadership roles.
  • Presented weekly reports to executive leadership on operational opportunities and process improvements.
  • Collaborated with Centralized Back Office and Customer Care teams to enhance overall business understanding.
  • Gained expertise in fleet management and crisis management while serving as Director of Operations at JAX and RSW Airports.
  • Completed extensive training to forecast daily and future business levels effectively.
  • Utilized labor planning tools to maximize resource utilization across operations.

Branch Manager

Hertz
Dallas, TX
12.2017 - 06.2019
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.

Education

Bachelor of Arts - Psychology

University of Arkansas
Fayetteville, AR

Skills

  • Leadership and team development
  • Profit maximization
  • Project management
  • Efficiency improvement
  • Analytical decision making
  • Solution-oriented problem solving
  • Expense management
  • Strategic foresight

Accomplishments

  • Leadership Advancement Program Feb. 2023- July 2023
  • High level, intense development program for high performing leaders.
  • 6 months of course work and conferences pertaining to best business practices, financial acumen, labor planning, fleet and pricing projections and forecasting.
  • Participated in Hertz 'Shark Tank' demonstrating a business proposal to C suite executives focusing on improving our retention rate through a new proposed on boarding process and mentorship program, decreasing the spend on new hires and increasing retention.
  • Finished top 5 in class of 42.
  • Women's Mentorship Program May 2023- August 2023
  • Program for high performing women leaders who are paired with women in executive positions to provide career guidance and advice, growth and networking opportunities, and mentorship.

Affiliations

  • Active AZ Business Aviation Association (AZBAA)
  • Leadership Advancement Program: Feb. 2023- July 2023 6-month high-level program covering various business practices. Participated in ‘Shark Tank’ style business proposal to C Suite Executives on improving our retention rate., finishing in the top 5 of 42 participants.
  • Womens Mentorship Program: May 2023- Aug. 2023 Program for high performing women leaders that provides career guidance, growth opportunities, networking, and mentorship by parking them with women in executive positions.

References

References available upon request.

Timeline

Area Manager

Go Rentals
01.2024 - Current

General Manager

Hertz
05.2023 - 10.2023

Assistant General Manager

Hertz
12.2022 - 05.2023

General Manager

Hertz
10.2020 - 12.2022

Leadership Development Program

Hertz
06.2019 - 10.2020

Branch Manager

Hertz
12.2017 - 06.2019

Bachelor of Arts - Psychology

University of Arkansas

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