Ashley Vallin
Riverside,CA
Summary
Confident leader with demonstrated planning, organizational and leadership abilities focused on institutional growth. Highly effective at educating people at all different skill levels.
Overview
16
16
years of professional experience
Work History
Customer Service and Development Coordinator
Smart and Clean
01.2021 - Current
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Researched competitor offerings to maintain an up-to-date understanding of market trends, enabling informed strategy adjustments as needed.
Director of Admissions and Outreach
St. Lucy’s Priory High School
01.2020 - 01.2021
- Stayed current on all industry trends and new programs to be a knowledge expert for school and prospective families
- Enhanced partnerships with partner schools through regular outreach activities designed to strengthen connections between institutions while promoting mutual benefits for both parties involved.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Organized successful campus events such as open houses and information sessions to showcase what the institution has to offer its students academically and socially.
- Led training sessions for staff on best practices in admissions processes, enhancing consistency among team members.
- Utilized advanced CRM software solutions to manage prospect inquiries efficiently, leading to increased conversion rates from inquiry-to-application stage.
Director of Admissions
Notre Dame High School
01.2014 - 01.2019
- Worked with marketing team and president's office to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Implemented data-driven decision-making strategies to optimize recruitment tactics and improve overall results.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Led training sessions for staff on best practices in admissions processes, enhancing consistency among team members.
- Streamlined the admissions process for efficiency, resulting in faster response times for prospective students.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
Admissions Counselor
National Univeristy
01.2011 - 01.2019
- Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or in-person.
- Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Worked with financial aid office to verify student's' applications and discuss payment options.
Office Manger
Senior Helpers
01.2009 - 01.2011
- Evaluated employee records and productivity and submitted evaluation reports.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve client concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Supported franchise in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Office Manager/Marketing Director
CNE Home Health
01.2008 - 01.2009
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Master of Education - Enrolment Management and Policy
University of Southern California
Bachelor of Arts - Liberal Arts
University of La Verne
Skills
- Relationship building and management
- Business development and planning
- Performance Metrics
- Event Planning
- Organizational Development
- Overseeing partnerships
- Collaborative Approach
- Workflow Process Improvement
- Orientation Sessions
- Vendor Management
Timeline
Customer Service and Development Coordinator
Smart and Clean
01.2021 - Current
Director of Admissions and Outreach
St. Lucy’s Priory High School
01.2020 - 01.2021
Director of Admissions
Notre Dame High School
01.2014 - 01.2019
Admissions Counselor
National Univeristy
01.2011 - 01.2019
Office Manger
Senior Helpers
01.2009 - 01.2011
Office Manager/Marketing Director
CNE Home Health
01.2008 - 01.2009
Master of Education - Enrolment Management and Policy
University of Southern California
Bachelor of Arts - Liberal Arts
University of La Verne
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