Ashley Vandenbusch
Loan Processor
Chicago,IL
Summary
Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Hardworking and passionate job seeker with strong organizational skills eager to help a team achieve company goals.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist
Fields Auto
Madison, WI
04.2016 - 08.2016
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Certified Nursing Assistant
Heritage Woods Of Rockford Rockford IL CNA
Rockford , IL
02.2014 - 08.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Client Care Specialist
JP Morgan Chase
Chicago, Illinois
11.2020 - Current
- Provided information and referrals to community partners and other treatment providers.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Finalized sales, processed payments and scheduled closings.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, making sure we meet their needs and responding to incoming calls.
- Going over documentation needed to get the loan to final review.
- Problem solving.
- Completing and making sure information regarding mortgage payoffs, verification of employments and homeowners insurance information are entered correctly.
- Working within a team and helping each other.
- Helping out all other teams to ensure we have the file complete for the final review.
- Excellent time management
- Mutli-Tasking
Lead Operations Associate
JP Morgan Chase
Chicago , IL
12.2018 - 11.2020
- Oversight of retail operations including, client engagement, teller transactions, night drop, adopting, training, and ensuring associate bankers’ adherence to company policy
- Performance of audits, audit scheduling, receiving client feedback, supervisor overrides
- Assistance with scheduling, employee coaching, in addition to other branch manager duties in her absence.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Educated staff on organizational mission and goals to help employees achieve success.
- Submitted quote requests to suppliers to determine best rates for organization.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Collaborated with peers and other business areas to leverage best practices.
Bank Teller
JPMorgan Chase
Chciago , Iliinois
07.2017 - 12.2018
- Assisted customers with getting them to the right banker that will help them complete setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history and service charges.
- Educated customers on use of banking website and mobile apps.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
- Audited fellow teller currency to contribute to dual-control procedures.
Customer Service Representative
Hudson News Corporation
Chicago, IL
01.2017 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Tanning Technician/Customer Service Associate
Equator Tanning
Rockford, IL
02.2014 - 03.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Waitress
Hooters Inc.
Rockford, IL
04.2014 - 02.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
Customer Service Associate/Cashier
Kmart, Sears Holding
Rockford, IL
01.2011 - 03.2014
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Associate of Science -
City Colleges of Chicago-Malcolm X College
Chicago, ILAssociate of Science -
Rock Valley College
Rockford, ILHIGH SCHOOL DIPLOMA - undefined
High School Diploma -
Thomas Jefferson High School, Rock Valley College
Rockford, ILCPR Certified -
Rock Valley College
Rockford, IL 09.2015 - 09.2017
Skills
Computer Skills
Problem-Solving
Customer Relations
Application processing
Quality assurance
Teamwork
Time Management
Analytical and Critical Thinking
Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Care Specialist
JP Morgan Chase
11.2020 - Current
Lead Operations Associate
JP Morgan Chase
12.2018 - 11.2020
Bank Teller
JPMorgan Chase
07.2017 - 12.2018
Customer Service Representative
Hudson News Corporation
01.2017 - 06.2017
Receptionist
Fields Auto
04.2016 - 08.2016
CPR Certified -
Rock Valley College
09.2015 - 09.2017
Waitress
Hooters Inc.
04.2014 - 02.2015
Certified Nursing Assistant
Heritage Woods Of Rockford Rockford IL CNA
02.2014 - 08.2016
Tanning Technician/Customer Service Associate
Equator Tanning
02.2014 - 03.2015
Customer Service Associate/Cashier
Kmart, Sears Holding
01.2011 - 03.2014
Associate of Science -
City Colleges of Chicago-Malcolm X College
Associate of Science -
Rock Valley College
HIGH SCHOOL DIPLOMA - undefined
High School Diploma -
Thomas Jefferson High School, Rock Valley College