Ashley Van Wyk
Columbus Junction,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
DMV Title Clerk
Louisa County Treasurer
Wapello , IA
2024.05 - Current
- Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
- Processed title applications for new vehicles or transfers of ownership.
- Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
- Provided assistance to customers with inquiries regarding DMV services and procedures.
- Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
- Maintained accurate records of all transactions performed in the office.
- Conducted research using various databases to answer customer questions about title processing issues.
- Ensured compliance with state laws and regulations related to vehicle titling processes.
- Processed lien releases on existing titles according to established timelines.
- Issued temporary tags when necessary while ensuring proper documentation was completed.
- Accepted payment from customers via cash, check or credit card transactions.
- Answered incoming calls promptly and provided appropriate assistance.
- Scanned documents into digital filing system for easy retrieval.
- Responded quickly to emails sent by customers seeking information or resolution of issues.
- Updated database with changes in vehicle owner information as required by law.
- Assisted team members when needed during peak business hours.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Verified document authenticity to process license application.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Assembled photographs with printed license information to produce completed documents.
- Recorded vital and fiscal records and accounts.
- Investigated past and current licensees to perform record checks.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Bank Teller
Community Bank & Trust
Wapello , IA
2016.03 - 2023.04
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Provided assistance to other tellers during peak business hours as needed.
- Researched customer inquires regarding their accounts using internal banking systems.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Assisted customers with basic technical issues related to digital banking platforms.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Explained bank services, financial products and applicable fees to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Opened new checking, savings and lines of credit for customer accounts.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Adhered to financial services security and audit procedures.
- Directed specific questions to appropriate branch personnel.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Trained employees on cash drawer operation.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Identified transaction errors when debits and credits did not balance.
- Received and counted daily inventories of cash, drafts and checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Performed special services for customers, ordering bank cards and checks.
- Verified amounts and integrity of every check or funds transfer.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Prepared official checks for customer and internal bank needs.
- Reported daily averages and shortages to operations department.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Transmitted orders to supply cash to meet daily needs.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
Independent Sales Consultant
Bankers Advertising
Iowa City , IA
2006.06 - 2022.12
- Developed and maintained relationships with clients to ensure satisfaction with services provided.
- Researched potential customers and identified new business opportunities.
- Conducted sales presentations, demonstrating product features and benefits to potential customers.
- Created customized proposals for each customer based on their individual needs.
- Negotiated pricing terms and conditions with clients to maximize profits.
- Analyzed market trends and competitor activity to identify areas of opportunity for growth.
- Provided technical assistance in the installation and use of products.
- Maintained up-to-date knowledge of company products, services, procedures, and regulations.
- Established a network of industry contacts to facilitate referrals and leads.
- Assisted in developing strategies for increasing customer base through direct selling techniques such as cold calling and door-to-door canvassing.
- Interacted with clients via phone calls, emails, social media posts, to address queries regarding products or services offered by the company.
- Followed up with existing customers on a regular basis to ensure continued satisfaction with purchased goods or services.
- Updated customer database regularly with newly acquired contact information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
Education
Bachelor of Science - Exercise Science
Central College
Pella, IA2010-05
Skills
- Policy Knowledge
- Accuracy and Precision
- Deadline Management
- Document Verification
- Policy Adherence
- Professional Demeanor
Timeline
DMV Title Clerk
Louisa County Treasurer
2024.05 - Current
Bank Teller
Community Bank & Trust
2016.03 - 2023.04
Independent Sales Consultant
Bankers Advertising
2006.06 - 2022.12
Bachelor of Science - Exercise Science
Central College
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