Ashley Vargas
Indianapolis,IN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
Work History
Server
Weber Grill
07.2023 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Lead Server Trainer
Bjs Restaurant
03.2012 - 07.2023
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales significantly by upselling higher-end products to customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Cultivated warm relationships with regular customers.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Customer Service Manager
Incredible Pizza Company
08.2010 - 03.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Established team priorities, maintained schedules and monitored performance.
Server
Denny's Restaurant
07.2007 - 08.2010
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Procurement Clerk
Indiana State Fairgrounds
05.2006 - 06.2007
- Utilized software to order, track and invoice product shipments.
- Facilitated open communication among departments regarding procurement needs, fostering improved collaboration throughout the organization.
- Developed and maintained a comprehensive database of preferred vendors, enhancing supplier selection efficiency.
- Supported internal stakeholders by providing timely updates on order status and resolving any issues related to product availability or pricing changes.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Managed supplier relationships to ensure timely deliveries and maintain quality standards.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Collaborated with cross-functional teams to align procurement strategies with organizational goals and objectives.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Emmerich Manual High School
Indianapolis, IN05.2006
Skills
- Guest Relations Management
- Cleanliness standards
- Inventory Management
- High Energy and Stamina
- Order Accuracy
- Conflict and Complaint Resolution
- Documentation And Reporting
- Scheduling and Coordinating
- Effective Communication
- Data Entry
- Proficient in Excel, Word, and PDF
Timeline
Server
Weber Grill
07.2023 - Current
Server/Lead Server Trainer
Bjs Restaurant
03.2012 - 07.2023
Customer Service Manager
Incredible Pizza Company
08.2010 - 03.2012
Server
Denny's Restaurant
07.2007 - 08.2010
Procurement Clerk
Indiana State Fairgrounds
05.2006 - 06.2007
High School Diploma -
Emmerich Manual High School
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