Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Ashley Varney

Kirkwood,Pennsylvania

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Adaptable worker with 8+ years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.

Overview

8
8
years of professional experience

Work History

Management Team Member

Goodwill store and donations
Lancaster, PA
07.2020 - 05.2024
  • Developed trusting relationships with customers by making personal connections.
  • Used technology resources to assist customers in locating and selecting items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Worked with fellow sales team members to achieve group targets.
  • Adhered to company initiatives and achieved established goals.
  • Collected payments and provided accurate change.
  • Assessed customer needs to provide assistance and information on product features.
  • Answered incoming telephone calls to provide store, products and services information.
  • Increased purchase amounts by cross-selling with similar products.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Management Team Member

Goodwill Store & Donation Center
Columbia, TN
03.2016 - 07.2020
  • Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
  • Established action plans for team members and helped each person attain objectives.
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Opened and closed store, set up registers and secured cash.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Developed effective sales team members through highly individualized coaching.
  • Collaborated closely with management team to recruit top-level sales talent to fill positions within department.
  • Developed and encouraged sales and promotional team members.
  • Taught new associates sales tactics and performance improvement techniques.
  • Partnered with cross-functional departments to maintain merchandising standards and directives.
  • Maintained scorecards to track sales, gross profit dollars and shares.
  • Evaluated store performance and recommended action plans to increase productivity.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Directed and coordinated products, services and sales activities.
  • Conducted market research and reported on competitors.
  • Oversaw regional and local sales managers and staff.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Determined price schedules and discount rates.

Education

High School Diploma -

Lewis County High School
Hohenwald, TN
05-2016

Some College (No Degree) - Child Hood Development And Psychology

Columbia State Community Collage
Columbia, TN

Skills

  • Sales monitoring
  • Product and service knowledge
  • Task Delegation
  • Sales and marketing
  • Money Handling
  • Retail Operations
  • Staff Management
  • Sales Reporting
  • Schedule oversight
  • Marketing tactics
  • Sales Growth
  • Employee Scheduling
  • Recruiting and interviewing

Affiliations

  • Additional Skills and Interests

    - Video Games: Enhanced problem-solving, teamwork, and adaptability.
    - Reading: Strengthened research skills, critical thinking, and empathy.
    - Hiking: Demonstrated resilience, goal-setting, and environmental awareness.
    - Exercise: Showcased discipline, stress management, and endurance.
    - Gardening: Developed patience, attention to detail, and project management.
    - Time Management: Improved efficiency and organization through balancing multiple activities and responsibilities.
    - Learning: Commitment to continuous improvement and adaptability in acquiring new skills and knowledge.
    - Graphic Design: Refined creativity, technical skills, and visual communication through personal projects and software use.
    - Exotic Fish Enthusiast: Gained expertise in aquatic care, attention to detail, and commitment through managing and maintaining complex ecosystems.

References

References available upon request.

Timeline

Management Team Member

Goodwill store and donations
07.2020 - 05.2024

Management Team Member

Goodwill Store & Donation Center
03.2016 - 07.2020

High School Diploma -

Lewis County High School

Some College (No Degree) - Child Hood Development And Psychology

Columbia State Community Collage

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Ashley Varney