Ashley Vasquez
Columbus
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Team Lead
Rentokil Terminix
10.2021 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assistance to company technicians with routes and scheduling.
- Confirm, schedule, and reschedule services for the customer.
- Enjoy making a customer feel confident that their concerns will be handled promptly and professionally.
- Handling of customer incoming and outgoing emails.
- Set sales appointments for new customers/answer billing questions
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in training programs to enhance product knowledge and customer service skills.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative, NYState of Health
Maximus
10.2019 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Processed applications and supporting documents submitted thorough mail, mobile applications and web upload to provide New York residents insurance coverage.
- Provided exceptional customer service to all inquiries from clients seeking information about health plans.
Customer Sales and Service Expert
RRH Energy Service
02.2019 - 09.2019
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
- Processed orders, service requests and applied information to customers.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
Assistant Manager
La Familia Deli Market
03.2015 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Bachelor of Science - Technical Design
Fashion Institute of Technology
New York, NY05-2021
Associate of Science - Fashion Merchandising
Fashion Institute of Technology
New York, NY05-2018
Skills
- Team management
- CRM software
- Call center experience
- Complaint handling
- Data entry
- Relationship building
- Microsoft Office Programs
- Administrative support
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Deadline oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative Team Lead
Rentokil Terminix
10.2021 - 04.2024
Customer Service Representative, NYState of Health
Maximus
10.2019 - 03.2020
Customer Sales and Service Expert
RRH Energy Service
02.2019 - 09.2019
Assistant Manager
La Familia Deli Market
03.2015 - 12.2016
Bachelor of Science - Technical Design
Fashion Institute of Technology
Associate of Science - Fashion Merchandising
Fashion Institute of Technology
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