ASHLEY VAZQUEZ
Saint Paul,US
Summary
Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.
Overview
3
3
years of professional experience
Work History
Lead Customer Service Coordinator
Banfield
09.2025 - Current
- Coordinated customer inquiries, ensuring timely resolutions and high satisfaction levels.
- Developed training materials to enhance team knowledge on service protocols and systems.
- Managed scheduling for customer service representatives, optimizing coverage during peak hours.
- Implemented feedback loops to gather customer insights, driving continuous service improvements.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
General Manager
Petsuites
06.2024 - 08.2025
- Oversee site operations, achieving sales goals and boosting performance.
- Direct recruitment and training, ensuring quality staff and service.
- Manage shifts, resolving issues to maintain guest satisfaction.
- Develop plans to optimize revenue and control expenses.
- Foster teamwork and accountability, improving staff performance.
Operations Manager
Bowlero
11.2023 - 06.2024
- Managed sales operations, boosting efficiency and enhancing guest satisfaction.
- Led hiring and team development, fostering accountability and growth.
- Coordinated events and logistics, achieving seamless execution and high guest satisfaction.
- Streamlined daily operations, enhancing sales processes and achieving significant improvements in guest satisfaction and efficiency.
- Orchestrated cross-departmental meetings to align event logistics, fostering teamwork and ensuring seamless operations for guest events.
- Implemented cost-saving measures through process optimization, leading to noticeable gains in operational efficiency and resource management.
- Mentored team members, promoting a culture of accountability and professional growth, which resulted in enhanced team performance.
Attractions Manager
Great Wolf Lodge
11.2022 - 11.2023
- Manage sales operations, ensuring budget adherence with 60% flow.
- Train staff to meet targets and maintain service standards.
- Collaborate with teams for seamless event execution.
- Inspect facilities for safety, addressing issues promptly.
- Prepare operational reports to track and improve performance.
- Enhanced guest engagement by implementing interactive attractions, leading to noticeable results in visitor satisfaction and repeat bookings.
- Developed training modules for staff, fostering a culture of excellence that improved service quality and guest feedback ratings.
Education
High School Diploma -
Arlington High School
Saint Paul06.2004
Skills
- Leadership and team building
- Operations management
- Team player
- Problem resolution
- Effective leader
- Time management
- Training and coaching
- Relationship building
- Inventory control
- Goal setting
- Administrative skills
- P&L management
Timeline
Lead Customer Service Coordinator
Banfield
09.2025 - Current
General Manager
Petsuites
06.2024 - 08.2025
Operations Manager
Bowlero
11.2023 - 06.2024
Attractions Manager
Great Wolf Lodge
11.2022 - 11.2023
High School Diploma -
Arlington High School