Ashley Veale
Naugatuck,CT
Summary
I am a customer-focused Bakery Specialist who is well-versed in cake decorating, baking, packaging, ordering product, and completing inventory. I have 16 years of experience working in all areas of the bakery. During these 16 years, I have been promoted to Assistant Bakery Manager, Bakery Sales Manager, and Night Manager which in total, gives me about 8 years of management experience. I am highly motivated and have a passion for merchandising the department to maximize sales and profitability.
Overview
5
5
years of professional experience
Work History
Bakery Sales Manager
Big Y Supermarket
Shelton, CT
06.2016 - 06.2021
- Mentored bakery staff in proper techniques and bakery procedures.
- Personalized cakes by writing desired words or adding other customizations.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Provided excellent customer service.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with others to discuss new opportunities.
- Ability to solve problems quickly under stressful circumstances.
Night Manager
Big Y Supermarket
Avon/Post Road, CT
11.2018 - 03.2020
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Ordered supplies as needed and monitored stock levels for the store.
- Managed emergency situations such as fires, medical emergencies, and power outages.
- Mediated conflicts between employees and facilitated effective resolutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular monthly safety meetings.
- Performed Food Safety/Risk Management Audits in each department every month.
Education
High School Diploma -
Emett O' Brien
Ansonia, CT06-2006
Skills
- Safety Awareness
- Product Packaging
- Display Building
- Merchandising Skills
- Food Safety Certified
- Equipment Safety
- Customer Relations
- Cake Decorating
- Supply Management
- MIC Trained
- Strong Organizational Skills
Timeline
Night Manager
Big Y Supermarket
11.2018 - 03.2020
Bakery Sales Manager
Big Y Supermarket
06.2016 - 06.2021
High School Diploma -
Emett O' Brien