Ashley Vega
Miami,FL
Summary
Motivated restaurant industry professional with an engaging personality providing fast, high-quality customer service with an upbeat, friendly, and fun demeanor while anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender Shift Manager
Tap 42
09.2022 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Bartender
Sugar Factory Miami
03.2021 - 09.2022
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained accuracy in high volumes while handling payments, giving change and printing receipts to customers.
- Resolved customer concerns with friendly and knowledgeable service.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Poured wine, beer and cocktails for patrons.
Staff Trainer
Flanigan's Seafood Bar and Grill
04.2017 - 03.2021
- Trained newly hired top talent to fill key positions and maximize productivity.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Evaluated client processes, employee performance and training progress to determine additional training needs.
Server
Sushi Sake
02.2016 - 03.2017
- Stocked server areas with supplies before, during and after shifts.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Cleared table and bussed dishes to allow for quick setups.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Some College (No Degree) - Biology
Florida International University
Miami, FLHigh School Diploma -
John A Ferguson Senior High School
Miami, FL06.2015
Skills
- Customer satisfaction
- Critical thinking
- Leadership
- Organization
- Problem Solving
- Training
- Relationship building
- Reliable
Certification
- Florida Food Handler and Alcohol Safety, Home of Training - 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Bartender Shift Manager
Tap 42
09.2022 - Current
Server/Bartender
Sugar Factory Miami
03.2021 - 09.2022
Staff Trainer
Flanigan's Seafood Bar and Grill
04.2017 - 03.2021
Server
Sushi Sake
02.2016 - 03.2017
Some College (No Degree) - Biology
Florida International University
High School Diploma -
John A Ferguson Senior High School