Ashley Vega

• ● Engaged with customers and worked to resolve product and service issues.
  Maintained thorough and detailed documentation of customer interactions and outcomes.
  Used different knowledge banks to research customer problems and develop accurate responses.
  Worked with colleagues to fulfill special customer requests, such as any issues with the customer's car, and making sure everything looks presentable.
  Developed comprehensive test plans with clients to facilitate quality results.
  Provided every customer with top-notch service and satisfied each client's individual needs.
  Working with different software to make sure all documents are signed and uploaded correctly.
• Processing all in-state and out-of-state deals. Using different websites and documents.
• Working on different documents daily and making sure our documents are uploaded and processed correctly.

Learning new states to process and new documents, and uploading them in a timely manner.

• Working as a Manager in Training, I was always learning new things and working on training.
  Making sure my whole team was always set up for success throughout the day.
  I was in charge of opening and closing the registers and making bank deposits weekly.
  Building a clientele and reaching out weekly to clients on new products and any new events coming up. Making sure all events are set up and correct signage is up.
  Being in charge of a new training skill each week for my team to work on and challenge them on their weaknesses.

• Assisted with the opening of the Starbucks location inside Lockheed Martin.
  Trained all associates on all products at the Starbucks location.
  Responsible for daily, weekly, and monthly inventory.
  Responsible for monitoring that all daily procedures are followed. Assist our catering department with delivery, set up, and cleanup of the events.
  Juggled multiple projects and tasks to ensure high quality and timely delivery.
  Improved operations by working with team members and customers to find workable solutions.
  Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

• Provide excellent & seamless guest experience to all my guests
• Maintain up-to-date knowledge of all products available
• Achieved goals set forth by management and increased my transactions by suggesting additional items that accompany their purchase
• Created many magical moments for my guests where they shared through social media
• Maintained transaction goal of 58 transactions per hour.