Ashley Vega
Costa Mesa,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Property Management Coordinator
L & M Coastal Properties
04.2023 - Current
- Maintained accurate financial records with diligent tracking of rent payments, expenses, and budgets.
- Negotiated favorable contract terms with service providers, resulting in reduced operational costs for managed properties.
- Enhanced tenant satisfaction by promptly addressing maintenance issues and coordinating repairs.
- Streamlined property management processes for increased efficiency and costeffectiveness.
- Coordinated move-in/move-out processes to ensure a smooth transition for both new and departing tenants.
- Provided exceptional customer service by responding promptly to tenant inquiries or concerns, maintaining positive relationships throughout the community.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
Customer Service Representative
Service Champions Heating and Air Conditioning
01.2019 - 06.2020
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Boosted sales by providing effective administrative support to the sales team.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Bank of America
07.2013 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Westminster High School
Westminster, CA06-2011
Skills
- Problem-solving skills
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- 50 WPM
- Call center experience
- Complaint resolution
- Professional telephone demeanor
- Follow-up skills
- Building rapport
- Live chat support
- Account updating
- Research
Languages
Spanish
Native or Bilingual
Timeline
Property Management Coordinator
L & M Coastal Properties
04.2023 - Current
Customer Service Representative
Service Champions Heating and Air Conditioning
01.2019 - 06.2020
Customer Service Representative
Bank of America
07.2013 - 11.2018
High School Diploma -
Westminster High School