Ashley Velasquez
miami,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
waitress , server ,cashier
French bakery
10.2018 - 03.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Unarmed Security Officer
Aventura Mall
03.2019 - 09.2019
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Security Officer
Macys Department Store
09.2022 - 01.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
High School Diploma -
Pace Center For Girls
Miami, FL06.2016
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
Languages
Spanish
Limited Working
Timeline
Security Officer
Macys Department Store
09.2022 - 01.2023
Unarmed Security Officer
Aventura Mall
03.2019 - 09.2019
waitress , server ,cashier
French bakery
10.2018 - 03.2019
High School Diploma -
Pace Center For Girls
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