Ashley Velez
Chester,United States
Summary
Experienced and dedicated professional with a strong ability to work independently or collaboratively, providing exceptional service to multiple customers per shift. Demonstrated proficiency in staff management and overseeing day-to-day operations. Highly skilled in interpersonal communication and multitasking, honed through thriving in a fast-paced, customer-focused environment.
Overview
8
8
years of professional experience
Work History
Bartender, Cashier, Waitress
Ricos lavish lounge
05.2024 - Current
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Monitored bar inventory and promptly restocked low items before depletion.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Secretary to the General Manager
W&E Home Construction
12.2022 - 06.2024
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Contributed to effective team management by maintaining open lines of communication with staff members across departments.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
- Coordinated travel arrangements for the General Manager, resulting in seamless business trips with minimal disruptions.
- Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
- Provided excellent customer service to clients by addressing inquiries promptly and professionally.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
Dental Front Office Receptionist
Modern Dentistry
03.2023 - 05.2024
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Answered and managed incoming calls and emails.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Provided assistance with special projects as needed by the dentist or other team members.
- Ordered and maintained supply inventory for medical office.
- Took customer payments and billed insurance companies for remaining balance.
- Maintained inventory of office supplies and ordered new materials when needed.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
Hookah specialist, Hookah manager
Mainstage
06.2020 - 10.2022
- Serving hookah
- Deep Cleaning hookahs
- Managed employees
- Accountable for money and drop off
- Participated in ongoing training and compliance activities.
- Implemented process improvements to increase efficiency and reduce costs.
- Coordinated with other departments to ensure efficient workflow processes.
- Identified needs of customers promptly and efficiently.
Stower/Picker/Receive doc
Amazon
09.2019 - 10.2020
- Picking out items to put in totes to get ready to ship out for customers
- Putting away items for pickers can pick items for customers
- Un-packaging items from boxes to stow in totes for stowers to stow away in bins
- Scanned and placed items into specific storage locations using handheld scanners.
- Prepared outgoing shipments according to customer requirements, ensuring all documentation was completed accurately.
Sales representativeCustomer service
Boost mobile
09.2018 - 12.2019
- Activate phones
- Answered customers' questions and addressed complaints in person and via phone.
- Maintained accurate records of customer interactions, transactions and inquiries.
- Extended customer subscriptions, offering discounts, and promotions to ensure high customer retention rates.
- Ordered stock and priced and shelved incoming goods.
- Created service estimates for routine service and repairs.
- Processed payments for products and services rendered.
- Collected cash payments from customers or charged purchases to credit cards.
- Learned and adapted quickly to new technology and software applications.
Sales Representative
Metro by T-mobile
02.2019 - 11.2019
- Managed phone activation processes successfully.
- Performed cash-related tasks reliably and securely.
- Facilitated accessory and phone sales.
- Assisted in resolving customer issues.
- Handled incoming phone calls with professionalism and efficiency.
Supervisor
Precon
01.2018 - 02.2019
- Inspected tobacco product for compliance with regulations.
- Ensured accuracy in processing required forms.
- Performed packaging tasks to maintain production flow.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Culinary -
Carver College and Career Academy
Chester, Va06.2018
Skills
- Communicating with customers
- Greeting and welcoming customers
- Leadership
- Problem solving
- Flexibility
- Fast learning
- Teamwork
- Positive behavior
- Energy
- Efficiency
- Highly reliable
- Strong multitasking
- Outgoing personality
- Complex Problem-solving
- Outstanding customer service
- Team player attitude
- Cleanliness and hygiene
- Staff management
- New hire training
- Multilingual in [languages]
- Professional appearance
Extra Achievements
AB honor roll, Culinary certification, Microsoft Office Specialist - PowerPoint, Volleyball, Sisters About Service, Future Flyers 2015
References
References available upon request.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender, Cashier, Waitress
Ricos lavish lounge
05.2024 - Current
Dental Front Office Receptionist
Modern Dentistry
03.2023 - 05.2024
Secretary to the General Manager
W&E Home Construction
12.2022 - 06.2024
Hookah specialist, Hookah manager
Mainstage
06.2020 - 10.2022
Stower/Picker/Receive doc
Amazon
09.2019 - 10.2020
Sales Representative
Metro by T-mobile
02.2019 - 11.2019
Sales representativeCustomer service
Boost mobile
09.2018 - 12.2019
Supervisor
Precon
01.2018 - 02.2019
Culinary -
Carver College and Career Academy
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