Ashley Vilchez
West Valley City
Summary
Dynamic professional with a proven track record at Mountain America Credit Union, excelling in cash counting and relationship building. Adept at optimizing sales opportunities and enhancing customer satisfaction through effective communication. Committed to delivering exceptional service while leveraging financial software to streamline operations and support decision-making processes.
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
5
5
years of professional experience
Work History
Bank Teller
MOUNTAIN AMERICA CREDIT UNION
12.2023 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
Package Handler
Amazon
01.2023 - 12.2023
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated equipment while observing standard safety procedures.
Barista
Starbucks, Barista
07.2022 - 12.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Wheelchair Agent
PROSPECT
01.2022 - 05.2022
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Transported over 20 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
Cashier
McDonald's
07.2021 - 12.2021
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Cashier
Chick-fil-A
01.2021 - 05.2021
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
High School Diploma -
Granger High School
West Valley City, UTSkills
- Cash counting
- Financial software
- Deposit and withdrawal management
- Data inputting
- Relationship building
- Team collaboration
- Customer needs assessment
- Account updating
- Problem-solving
- Money transfer systems
- Financial product sales
- Fraud detection
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
MOUNTAIN AMERICA CREDIT UNION
12.2023 - Current
Package Handler
Amazon
01.2023 - 12.2023
Barista
Starbucks, Barista
07.2022 - 12.2022
Wheelchair Agent
PROSPECT
01.2022 - 05.2022
Cashier
McDonald's
07.2021 - 12.2021
Cashier
Chick-fil-A
01.2021 - 05.2021
High School Diploma -
Granger High School